Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.

Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel Partners, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.freshworks.com

Key Responsibilities

Some of the key result areas include, but not limited to:

• Design, implement, and manage sales forecasting, planning, and budgeting processes in collaboration with Finance. Establish high levels of quality, accuracy, and process consistency
• Manage a global organization that works closely with sales, customer success, partnership, marketing teams on a week on week basis to track performance against plans and provides insights into the data
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations
• Continue to push stakeholders to think big in developing or re-design processes and systems that can create transformational business impact

Our Perfect Match

• 12-15 years of work experience
• MBA from a top-tier college; Or bachelor’s degree from a top-tier university with highly relevant work experience 
• Strong data background with the ability to quickly find insights to drive business outcome
• Track record of developing and managing complex projects with multiple stakeholders successfully
• Ability to analyze data and make key decisions based on the business context
• Work experience in a leading SaaS company is highly preferred. 
• Detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively
• A strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team
• Positive attitude, self-starter, and high emotional intelligence (EQ)
• Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders
• Experience building, managing and inspiring a large team of analysts.