Head of Business Operations Analytics

| San Francisco
About the TeamThe Analytics team is looking for a leader to develop strategies & insights that drive operational excellence across all of our geographies. As the Head of Business Operations Analytics (“BizOps”), you will be responsible for “hitting the plan.” To do this, you must understand the underlying drivers of growth at the market level and identify the most urgent needs and best opportunities to have an impact. We are looking for a data-driven operational expert who knows how to move fast, work cross-functionally, and deliver business results. About the RoleThe ideal candidate will have experience building and leading an analytics team, will have experience working with large data sets, and will have experience in data-driven decision making. You will be a great fit if you have a strong bias towards action, enjoy finding patterns amidst chaos, and have demonstrated success in using analytics to drive business impact. We’re looking for someone who has the technical skills to surface insights quickly, and the interpersonal skills to communicate those insights in a way that persuades action.You’re excited about this opportunity because you…
  • Recruit and lead a high-performing team of analysts and data scientists to work cross functionally between finance, operations, marketing and other partner teams
  • Understand opportunities for growth in the business and connect the dots between long term strategic planning and highly practical near-term actions to deliver results and build toward a preferred future state
  • Develop and implement the processes for how we manage business performance on an ongoing basis:
  • Monitor business metrics to ensure we are tracking to targets, flag when we are at risk of missing plan and understand the root causes of changes,
  • Develop a coherent plan & achieve cross-functional alignment, and
  • Launch, track, and adjust initiatives to deliver business results
  • Lead business reviews and present in key meetings with our executive team and founders
  • Define team requirements and structure to accomplish the above objectives
We’re excited about you because you have…
  • 10+ years of experience in analytics, 5+ years of experience managing teams of 10
  • Experience working closely with executives at mid to large organizations; excellent executive presence and communication
  • Outcome-driven approach to developing recommendations and demonstrated ability to develop a story and execution plan to support a strategic vision
  • Strong skills in exploratory data analysis tools such as SQL, R, Python
  • An understanding of statistical analysis (e.g. hypothesis testing, experimentation, regressions)
  • Ability to work in a dynamic, challenging environment where decisions you make will have a large impact
  • Strategic problem solver who simplifies problems to their core elements and finds creative solutions with minimal guidance
  • Experience with marketplaces is a plus
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day
  • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights 
  • We offer great compensation packages and comprehensive health benefits
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the resources, and opportunity to excel. 


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901 Market St, 6th Floor, San Francisco, 94103

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