IT CRM Architect at RingCentral
Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Enterprise Sales Team to make sure we stay ahead of the competition.
We are primarily running SaaS business systems and have a minimal on-premise footprint to be agile and reduce complexity. We have some on-premise gear for networking and security but embrace the cloud wherever there is a viable solution. We need to build the glue to manage, automate and scale this rapidly evolving environment. We want to deliver state-of-the-art services to our business users globally in support of a billion dollar business. We want to provide the greatest end user experience possible while balancing security and self-service automation. This person should be creative and passionate about massively distributed, high performance, secure and automated systems. We need someone to envision, design, document, and evangelize the architecture/strategies. This focus will enable IT service scalability at RingCentral. The IT CRM Architect will lead cross functional teams and unselfishly deliver solutions working with peers.
Engage internal business stakeholders to understand desired business outcomes and define success criteria
Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
Synthesize requirements to create clear and comprehensive user stories
Identify and Articulate to customer stakeholders and IT stakeholders the value of recommended solution design
Design elegant, innovative Salesforce solutions involving: configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other standard and custom functionality
Work with the Project Manager to manage a project to scope
Work closely with other teams to understand and mitigate issues
Communicate, present, and evangelize best practices
Qualifications & Skills:
Strong presentation and communication abilities
Strong background SDLC and ITSM
Independent thinker but willing to drive toward consensus
Strong work ethic with an internal motivation to lead success
Demonstrates Leadership in the face of adversity
Operates with high integrity and transparency
Project Management knowledge and discipline
Strong security background
Passion for teamwork and collaboration
Should be process-oriented with a strong background in standard SDLC
Humility balanced with drive to succeed
B.S. degree in Computer Science or a related IT field.
8+ years of experience designing and delivering enterprise solutions
5+ years of experience designing solutions on Salesforce platform preferably CPQ experience.
Experience from at least one among SFDC Lightning migration, SFDC Advanced Approvals, CLM integration, SFDC custom application development.
Broad knowledge in Salesforce Sales, Service Cloud, Communities and managed packages
Experienced in developing UI pages using Salesforce Lightning and managed package framework
Experience in Salesforce APEX, triggers, batch, LWC, Visualforce, SOQL, SFDX, Ant Migration tool etc.
Working experience with batch data and real time stream processing on Salesforce platform
Experience with Salesforce APIs, salesforce connectors, and middleware solutions like Mulesoft, Dell Boomi, Talend etc
Experience with SOAP, REST, Webservices, XML, JSON, JMS, and SOA/Integration technologies
Salesforce certified Admin, Platform Developer, App Builder and other certifications. More than one certification is highly preferred.
RingCentral’s Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That’s why RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1.5 billion annual revenue run-rate.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.