About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity 

We are looking for a Junior Analytics Engineer to join our team to improve our business intelligence capabilities. You will ensure our customers are successful at getting the maximum value from our data product. Engaging with our customers requires a capable analytical mindset, problem solving ability, and great communication skills. We are looking for a team player who is analytical, technically inclined and excels at cross functional collaboration. Our culture is collaborative, supportive and focused on customer success. 

Responsibilities

• Act as a subject matter expert on the UJET data platform for the Customer Success and Customer Support Engineering team by answering questions, reviewing UJET reporting features, and resolving outstanding issues
• Turn customer feedback into actionable recommendations for our data and product team
• Provide proactive support for customer onboarding; i.e. educating new customers about the UJET data model and our dashboards to maximise adoption and effectiveness of UJET’s customer-facing data portal
• Develop and maintain a catalogue of UJET’s data and business processes
• Assist the data and analytics engineering teams with quality assurance tasks related to data representation and accessibility
• Collaborate closely with product, analytics, customer success, and engineering teams to resolve complex issues
• Ensure product related bugs are vetted and prioritized
• Assist the Data Analytics Engineering team with executing the Master Data Management strategic plan
• Champion the cause of data literacy

Requirements

• 1+ years of experience working in an analytics environment
• 1+ years of experience working on a data product desired but not mandatory
• Strong problem solving and analytical skills, ability to organize and work independently with rapidly changing priorities
• Strong proficiency in SQL and data visualization
• Excellent written and verbal communication skills
• Refined interpersonal and presentation skills
• Ability to understand data models and the ability to assess validity of data and reports
• Ability to work in a fast-paced start-up environment and maintain composure and tact in high-pressure situations
• Passion for providing services and experiences that exceed expectations
• Experience with telephony, CRM, or WFM software and customer support technology desired but not mandatory
• Call center or supply chain experience desired but not mandatory

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).