About the role 

As an Analyst on the Reporting & Insights team, you will be part of a newly created function, with the objective of providing Chime’s member experience team the right and accurate data and reporting at their fingertips. This role will be responsible for gaining access to the right data sources and building reporting and providing insights for the organization in order to support our growing operational and member changing needs. Your work will be centered around a) building the data infrastructure to serve Member Experience’s business needs, b) providing important operational metrics and their calculations for all teams across the organization, and c) developing scalable dashboards and reports to communicate these metrics and insights to all of Chime. This position requires an understanding of data and reporting, as well as the ability to operationalize the creation and delivery of standard and custom reports for all teams within the Member Experience organization. You will possess strong reporting skills and knowledge of the organization in order to create reports that drive member results, engagement and retention. You will also work closely with other internal teams to develop KPIs, analyze trends/patterns and provide actionable insights across the organization. 

This job cannot be preformed in the state of Colorado. 

In this role, you can expect to:

• Develop global reporting and dashboarding to keep a pulse on Chime’s support and operations. The reporting and dashboards will be used by all employees in the organization, from operations and member experience leadership to the front-line leaders of thousands of support agents globally.
• Develop, produce and iterate on our to-be-created standardized suite of reporting.
• Develop data, visualization and metrics requirements in support of briefings and presentations, including weekly, monthly and quarterly business reviews.
• Synthesize data and build consensus by clearly communicating and presenting data orientated information. Ensure that other Chime organizations and external BPO partners understand the methodologies of our metrics.
• Collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven insights to improve overall member experience. 
• Achieve scale and efficiency by identifying opportunities for internal execution and operational excellence functions and coming up with innovative data driven solutions.
• Regularly communicate associated outcomes and insights to various stakeholders at all levels, including senior management to help guide strategic decisions for improvement

To thrive in this role, you have:

• A bachelor's degree in the quantitative analytics field, with 8 + years experience working in reporting, business intelligence, analytics, or a similar role;  advanced degree is preferred 
• 3 + years of experience in people management 
• Operational experience building intuitive and impactful dashboards and data visualizations that drive business decisions (using Looker, Tableau, etc.).
• The ability to code complex queries and experience using SQL Experience structuring unstructured data sets at large-scale.
• Experience with Python / R, familiar with statistical analytical techniques. 
• Strong organization & project management skills - Ability to structure a project from idea to design/prototype to implementation.
• Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
• Excellent teamwork skills and desire to help others learn.
• BPO operations background preferred but not required.

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others. 

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Cook County and San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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