Faire is changing wholesale and helping local retailers compete with Amazon and the big box stores.

We're backed by the top VCs in the world (Sequoia, Khosla), we're led by an experienced team (Square, Google), and we're building a world-class engineering culture of freedom and responsibility.

As a Maker Operations Analyst you will ensure that the thousands of Makers (scaling to tens of thousands) are set up for success on our platform. You will be critical during this foundational stage of our team, and instrumental in improving the overall impact for our Makers. In this role, you will be focusing on building, improving and maintaining reports and models which provide insight into customer experiences and Maker Operations functional performance. As a Maker Operations Analyst, you'll build technical and content expertise while working across a variety of high-impact projects to help the team scale. 

What you’ll do:

• Make it your mission to create an exceptional experience for our Makers.
• Partner with growth, CS, product, and business operations teams to conduct in-depth quantitative analyses that help guide strategic decisions for Maker Operations. 
• Build and maintain reports and models which provide insight into users experiences and Maker Operations functional performance.
• Analyze and monitor Maker behavior data to make more informed decisions and drive operational efficiency. 
• Run regular audits to ensure content quality and the service makers provide to retailers remain high (especially around fulfillment operations and trust and safety). 
• Serve as the go-to resource for Maker Operations dashboard management for our Sales and Success teams. 
• Communicate effectively with Sales and Success teams to ensure feedback is being heard and iterated upon.
• Jump into the tools and customer service as needed (an ideal candidate will care deeply about and will be actively engaged in our customer outreach, product details, and outcomes). 

• Provide exceptional customer service through professionalism and ownership on occasions you guide our customers through our platform. 
• Work cross-functionally to develop and streamline workflows to increase scalability, effectiveness and efficiency. 
• Influence the development of process improvements and review new procedures to improve day-to-day operations 
• Regularly review onboarding pipeline, fulfillment operations and trust and safety activities at scale.

What we look for:

• Bachelor’s degree
• 2+ years of analytics experience
• Experience working in quantitative or analytical role, preferably at a startup or management consulting
• Proficiency using SQL to query large data sets
• Process and systems-oriented with excellent organizational skills and ability to prioritize
• Positive attitude - team player and resilient in the face of challenges, ambiguity, change
• Be empathetic and have the ability to take initiative on doing the right thing for the customer
• Curious about the problem and hungry to learn about marketplace dynamics and supply/demand environments 
• Passion for Faire’s mission

About Faire:

Are you ready to change an industry? Excited to enter on the ground floor of a fast-paced, high-growth startup in a wide open market?

There are over 1M independent retailers in the US and Canada, doing more than twice the revenue of Walmart and Amazon combined. Economic data shows: compared to the big box stores, local retailers are flourishing because they offer a better shopping experience. However, the antiquated wholesale industry is holding independent stores back, and making life miserable for the makers trying to reach them.

Our goal at Faire is to rethink the wholesale model with an online marketplace that makes it easy for retailers and makers to connect and succeed together. Instead of flying all over the country to attend trade shows, retailers can visit our site to shop for hundreds of curated makers that they can try out totally risk-free. This revolutionary offering has drawn over 65,000 retailers to the Faire platform in less than a year after our launch.

Our founders led product and engineering for Square Capital ($10B deployed) and the Cash app (Square’s only app in the top 20 of the iOS app store). We're backed by some of the top VC funds including Sequoia, Khosla, Forerunner and Lightspeed; and we were named one of the top 20 YC companies by valuation last year.

We are looking for smart, resourceful and passionate people to join this movement with us.

To learn more about our culture, please visit our careers page!

Additional Information

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.