Manager, Analytics
We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 73 million accounts in more than 100 countries.
Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Coinbase, Inc. is seeking a full time employee to be part of our Workforce Management (WFM) team. As a Command Center Leader, you’ll build and define Coinbase’s Customer Experience analytics operations and strategy. This includes ownership of all Coinbase support reporting, while also developing a team of analysts, working closely with different stakeholders on their operational reporting needs.
What you’ll be doing (ie. job duties):
- Work closely with the Customer Experience (CX) team to define what are the reports and metrics needed across our operations and the best way to deliver them
- Partner with CX Leadership and cross-functional partners to prioritize work and define impactful ways share insights
- Leverage metrics to drive insights and influence business decisions in a global scale
- Ability to frame and break down complex business problems into key components and recommend practical solutions
- Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
- Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
What we look for in you (ie. job requirements):
- Passionate about delivering an excellent Customer Experience
- Minimum of 3 years of relevant experience in analytics with management experience
- Expertise in workforce management reporting
- Able to work with large amounts of data to identify trends and patterns.
- Specialist in spreadsheet tools like Excel and Google Sheet.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
- Excellent written and verbal communication skills required
- Able to proactively collaborate with other departments, providing inputs and insights on business metrics
Nice to haves:
- Experience using BI tool such as Looker and Salesforce
- SQL experience a plus
- Experience meeting with and presenting information to senior leadership
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Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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