About the Role

This role will focus on driving key strategic projects that will improve the overall merchant experience and merchant operations at DoorDash with the goal to elevate merchant retention and satisfaction. With an ever large base of active partner merchants, it is increasingly important for us to stay close to the needs of our merchants and innovate on products and services to help them grow their off-premise business. This role will have an opportunity to directly influence our merchant experience and operations strategy, and will work very closely with business leaders from our merchant strategy & operations team and merchant product team.

You’re excited about this opportunity because you will…

• Oversee multiple areas related to merchant experience (e.g., retention, NPS, menu optimization, onboarding optimization, merchant portal optimization, etc.)
• Set up the framework to address the related areas and recommend business strategies based on opportunity sizing
• Use experimentation and modeling to identify opportunities to drive merchant retention by launching new product features
• Implement business strategies by providing experiment, modeling, and deep dive supports
• Build dashboards to enable operations on the key initiatives

We’re excited about you because you have…

• 8+ years of data science experience
• Bachelor or Master degree or 4+ years with a PhD in relevant fields
• Expert in SQL, Python or R
• Experience with multivariable modeling 
• Experience with experimentation (A/B testing, diff-in-diff experiments) 
• 2+ years as a manager or an analytics project lead 
• Strong communication skills - driving projects in a leadership role
• Operations experience is a plus
• ETL experience is a plus

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights
• We offer great compensation packages and comprehensive health benefits

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash Engineering blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.