Company Description

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date. 

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more, visit www.usertesting.com.

Job Description

UserTesting is looking for a part-time researcher to help our Market Strategy team. This role will conduct user tests, analyze test videos, and research competitive issues to help shape the company’s messages and strategy.

The ideal candidate is an experienced user researcher who’s comfortable changing tasks frequently and jumping back and forth between very tactical tasks (like test recruiting) and more creative work (like test design and creating highlight reels). This is not the right position for someone who wants to hunker down and focus on a single project for weeks at a time. It is a good position if you’re a detail-oriented user research generalist, well versed in the standard tools and methodologies, who’s comfortable jumping from task to task as needed.

Requirements

• 3+ years experience conducting remote unmoderated user research
• Proven experience in all aspects of the process, including interview recruitment, test creation, analysis of findings, and highlight reel creation
• Contacts in the user research community and ability to network with others to gather information and trends
• Experience with a wide range of user research products and methodologies (such as UserTesting, Userlytics, dscout, UserZoom, etc). The more diverse your background, the better.
• Energy and detail orientation
• Willingness to switch between tasks as needed

This would be a great role for an experienced researcher who’s between jobs, or wants to work part time, and is looking to get exposure to business issues as opposed to pure research.

User Testing is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities, and perspectives. User Testing will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.