About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.

You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. 

We’re backed by top investors like Coatue, Andreessen Horowitz, Accel and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.

We’re growing quickly and are building something big together. We’d love to hear from you!

About the role

You'll partner with our growing design team to deliver amazing user experiences across Mux products, by working with our world-class customers to understand their needs and ensuring that those insights drive action and influence the design of our product.

What you'll do

• Establish a robust research practice that includes discovery, regularly occurring customer feedback sessions and usability testing of designs and design concepts.
• Create and maintain a repository of research findings and insights that are searchable and accessible so that teams can easily utilize the results in the future.
• Define a process for partnering with product designers to provide insights into the customer experiences that they are designing and proactively suggest research that can help refine and validate their design concepts.
• Present findings to stakeholders using compelling deliverables that provide clear results, actionable insights and recommended next steps.
• Identify opportunities for continued research, evaluation and understanding.

Who you are

• 5 years in product design research
• Experience working in an agile development environment
• Demonstrated experience in planning, scoping, executing and analyzing qualitative research.
• Experience working with local and remote Product Design, Product and Development teams to translate business goals and user needs into actionable research objectives.
• Compelling storytelling and presentation skills that will make the findings come alive for stakeholders.
• Ability to juggle and prioritize multiple research initiatives by partnering with Product and Product Design in order plan and scope research requests based on business priorities and potential research value.
• Ability to lead discovery research to better understand current workflows - using methods like personas, journey mapping or service blueprints - to identify opportunities for improvement
• Proficiency in multiple research methods and adept at identifying which method is best suited to satisfying research goals.

U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. 

We are remote-equal, with an office space in Downtown San Francisco and another in London, right next to the Liverpool Station.

• Flexible PTO
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (99% employee and 60% dependent premium coverage)
• Fertility benefits
• Employee Assistance Program (EAP)
• Short-term and long-term disability insurance
• Group life insurance
• Critical illness and accident insurance
• 401(k)
• Paid parental leave
• Investment in career growth and training
• Thought leadership and peer recognition program
• “Day of Learning” events
• Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
• Remote lunch reimbursement 3x/week

Location: San Francisco or Remote (U.S.)