Course Hero
Course Hero's mission is to transform studying into a seamless experience for every course.
Redwood City, CA
Remote

QA Analyst (Contract)

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Course Hero is scaling! Course Hero is looking for a QA Analyst to improve our product experience for students looking for help with their course work. We’ll look to you to define test plans for new and existing features across our product as well as identify and prioritize improvements to the student experience. This is a highly collaborative role that will partner closely with design, engineering, and product to ensure the quality of our experience and the success of new feature launches.


This is a full-time remote or in office role until 12/31/21.


Here are some ways you'll make an impact:

  • Participate in planning discussions for new projects and raise questions regarding if and how unhappy flows and edge cases are addressed.
  • Create and maintain detailed and comprehensive test plans. Work with engineering to determine which portions should be automated and which should be completed manually.
  • Manage test cases, test accounts, and other infrastructure vital for quick and efficient testing of new and existing features.
  • Identify, document, and triage bugs in a detailed manner, assist engineering with bug reproduction and root cause analysis.
  • Organize internal testing sessions, coordinate testing activities, and prioritize work across multiple ongoing projects.
  • Advocate for improvements, including automation, to increase the quality and speed of delivery of the product.

Are you our next QA Analyst?

  • 3+ years of experience in software or game development testing (or equivalent experience in a similar area)
  • Solid understanding of QA methodologies, tools, and processes, including JIRA.
  • Strong written and verbal communication skills; able to write and communicate clear test case and bug descriptions.
  • Experience collaborating with engineers, designers, and others to triage and prioritize bugs and other issues. Able to confidently speak to the importance of issues in the user experience.

Bonus Points

  • Knowledge of SQL and/or automated testing (Javascript)
  • Experience with test management tools, such as Zephyr Scale or TestRail



Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company.  ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

 

About Us:

Course Hero is on a mission to help students graduate confident and prepared. The online learning platform offers over 60 million course-specific study resources created by and for students and educators, as well as 24/7 tutor help. More than 65,000 verified college educators use Course Hero to collaborate with other faculty and share resources to hone new strategies for instruction. Everyday, students, educators and tutors help more than 20 million students make every study hour count.

 

We have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!


We are not the only ones that think we’re onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay AreaTop 50 Best Paying Companies in the Bay AreaTop 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team. 


Join us on our mission!

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What are Course Hero Perks + Benefits

Course Hero Benefits Overview

We foster a culture that promotes a healthy work-life balance and encourages wellbeing and personal development. Our employees are fans of our virtual-first work environment (bye bye commute), employee experience that extends beyond the office and holistic wellness, health, family planning and leave benefits. Check out our perks and benefits to see how we care for our people.

Culture
Volunteer in local community
Course Hero employees participate in local volunteer activities, such as the Second Harvest Food Bank, Life Moves, etc.
Partners with nonprofits
Course Hero partners with non-profits like iMentor and continuously finds ways to volunteer or work together with others.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Course Hero has a dedicated wellness committee that sets up weekly and monthly events.
Team workouts
Course Hero has on-site yoga and fitness classes taught by other Course Hero employees.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Course Hero will match $1 for $1 up to $1,000 each calendar year to support a cause of your choice.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Employees receieve free lunch on Tuesday, Thursday.
Company-sponsored happy hours
Onsite office parking
We offer employees free parking in our parking lot.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Our perks and benefits stem directly from employees themselves. Our People team sends out an engagement survey every quarter and make internal changes to our perks based on data stemming directly from our engagement surveys!

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