Quantitative User Researcher

| San Francisco
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The Challenge
Let’s face it, managing personal finances is hard. 70% of Americans struggle with at least one aspect of financial stability, 1 in 5 has no retirement savings, the average college student graduates with $37,000 in student loans, and the national credit card debt is over $1 trillion. At Digit, we’re building a smart financial assistant to help make financial health effortless for everyone.
We have a collaborative, diverse, and supportive culture and we look for people who are curious, ambitious, and mission-driven. If you’re passionate about building something that’s never been built before and helping real people every day we’re excited to meet you.
The Role
We are looking for a driven, inquisitive, and creative problem solver to join us as a Quantitative User Researcher. You will manage various user research methods, with a focus on quantitative methods, to improve our understanding of our potential & existing customers. You will work cross-functionally with design, product, and marketing towards the common goal of developing and improving the product experience. This role reports to the Head of Design and is based in San Francisco, CA.
If you're passionate about making a meaningful difference in people's lives in partnership with a small, smart, fun, mission-driven team, we're excited to meet you.
What You’ll Do

  • Primarily use Quantitative research methods to gain deeper insight into our existing and future customers (survey and questionnaire design, sampling, and statistical analyses of survey or behavioral data)
  • Employ Qualitative research methods when needed (interviews, UX/UI testing)
  • Lead research projects autonomously and bring clarity to the unknown.
  • Build strong relationships with Product, Design, and Marketing teams
  • Communicate insights to stakeholders and the company in a persuasive and engaging way
  • Assess value and impact of features and products in beta
  • Understands survey and questionnaire design, sampling, and statistical analyses of survey or behavioral data
  • Manage and systemize pulse checks of existing products on an ongoing basis

Who You Are

  • Bachelor's degree in Computer Science, Human-Computer Interaction, Statistics, Psychology or a related field, or equivalent practical experience.
  • Proficiency with languages and tools such as SQL, Python, R.
  • Relevant product research experience or experience in an applied research setting.
  • Deep empathy for and understanding of users.
  • Ability to synthesize disparate pieces of information and identify patterns.
  • Strong product sense.
  • Passion for the personal finance problem space.
  • Exceptional ability to communicate in writing and speech.

What We Offer:

  • Competitive salary and stock options
  • 100% paid medical, dental, and vision benefits
  • 18 weeks parental leave
  • Fertility benefits
  • Catered lunches with unlimited snacks and drinks
  • Commuter and wellness benefits
  • Unlimited vacation policy
  • 401k plan
  • Brand new office in the heart of SF’s financial district


Who We Are:
We want to eliminate the stress and anxiety people feel about their finances so they can focus on what’s most important in their lives. We first mastered saving for people's near-term goals, helping our members automatically save $3.5 billion. Today, we are harnessing our groundbreaking machine learning and personalization technology to give our members an automated smart financial assistant to manage all of their personal finances.
We’re committed to doing the best work of our lives, together. Come see if we're the right team for you.
Digit is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. Digit considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance.
Digit is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • JIRAManagement
    • GithubManagement

Location

Our new offices are located downtown in the Financial District, near multiple points of public transportation as well as popular bars & restaurants.

An Insider's view of Digit

What are some social events your company does?

I joined Digit last summer before our annual retreat Camp Digit. I had a blast, and felt so lucky to be hanging out with such great people outside of work! We've had countless game nights, happy hours, outings and in-office hangs since then. I love how social we are and how our hangs don't feel obligatory--Digits hang out because they want to!

Clare

Recruiting Coordinator

What kinds of technical challenges do you and your team face?

From creating customer acquisition channels from scratch to building robust money movement systems that handle millions of dollars a day, our team is constantly facing hard problems. The best part about Digit is getting to solve these real customer problems with other smart, pragmatic, and just plain awesome people!

Brock

Software Engineer

How does the company support your career growth?

I joined as a user researcher and had the chance to work cross-functionally right away. I’ve gotten to influence culture through workshops, kickstart our social media presence, and launch our credit card feature as a PM. Having opportunities to impact various areas of our work has been very rewarding & has allowed me to grow quickly at Digit.

Kristin

Product Manager

What is your vision for the company?

Imagine if you could trust that your money is going to the right places, automatically, based on your personal financial situation. Digit is inventing new experiences that will make financial health effortless. When we’re successful, tens of millions of people will spend more time doing what they love, and less on managing personal finances.

Ethan

Founder & CEO

What are Digit Perks + Benefits

Digit Benefits Overview

Our work is serious, but we're a playful bunch. We've got conference rooms named after famous robots, all-hands presentations packed with .gifs, and we celebrate small wins—not just the big ones! We support each other all the way.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
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