Reporting Analyst
We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 73 million accounts in more than 100 countries.
Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.
Ready to #LiveCrypto? Who you are:
- You’ve got good vibes. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
What you’ll be doing (ie. job duties):
- Work closely with the Customer Experience (CX) team to build reporting and track metrics across our operations, and share impactful insights
- Partner with CX Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business
- Leverage metrics to drive insights and influence business decisions
- Ability to frame and break down complex business problems into key components and recommend practical solutions
- Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support
- Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
- Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and creating a seamless customer experience for our global institutional clients
- Minimum 2-3 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.)
- Expert SQL skills, data modeling, Python experience a plus
- Customer experience or revenue operations; experience working with customer support departments a plus
- Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs
- Phenomenal communication skills to operate across multiple departments and partners; ability to integrate with people at all hierarchical levels across the organization
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization; Deals well with ambiguity and focuses on driving impact
- Able to read, write and speak in English fluently
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Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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