At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 

We’re growing incredibly fast — this is the perfect opportunity to roll up your sleeves and have a positive impact at a hyper-growth company. We’re looking for someone who is excited to join a team where they can proactively identity and implement systems and process improvements to help grow and scale the business. 

What you’ll do: 

As a Senior Commissions Analyst, you will support design, communication, administration and analysis of global sales compensation for our go-to-market organization. In this high impact role, you will work closely with executives and internal functions including sales, finance and accounting, and HR to improve and establish processes and systems for our next stage of growth.  

• Thoroughly understand and execute calculations on all compensation plans to ensure payments are accurate, complete, timely and in compliance with company policy
• Collaborate with various cross functional teams to ensure participants are accurately credited for their transactions
• Track, research and resolve commission calculation-related inquiries and exceptions, including disputes
• Provide high quality, timely responses to sales team, sales management, and other business partners, fully meeting their informational and reporting needs. 
• Actively participate in the design and implementation of sales compensation plans, policies, and processes each fiscal year (or as needed) to support the business objectives
• Track and report on the status of plan acceptance to ensure compliance and timeliness.
• Work cross-functionally to scale the commissions process and systems with the Company growth, maintaining a focus on continuous process improvement by identifying opportunities for efficiency and implementing time/resource saving solutions
• Actively partner with Revenue Accounting team to ensure accurate monthly accruals under ASC 606
• Provide annual audit deliverables related to compensation payouts and assist in testing of sales compensation processes
• Execute special projects as needed

What we're looking for…

• Bachelor’s degree or equivalent experience
• 3-4 years of sales compensation experience
• Ability to handle confidential information with discretion
• Excellent communication and people skills
• High attention to detail with strong analytical & organizational skills
• Ability to identify, analyze, and resolve issues independently
• High proficiency in Microsoft Excel and Salesforce and experience with incentive compensation tools
• Ability to thrive in a dynamic and changing environment
• Collaborative working style and experience working across varying teams to achieve common goals