Senior Analyst, Customer Success Strategy & Ops
Who We Are:
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
About the Role:
Sales Strategy & Operations at KeepTruckin drives the strategy, execution, and scale of KeepTruckin’s revenue growth. Our work is cross-functional and touches nearly every part of our business - from what we sell, to whom, and how.
We seek a Customer Success Strategy & Ops Sr. Analyst who will bring innovation, experience, and a bias toward action to our team. Your ability to think strategically, adapt quickly, and get things done will earn credibility with all levels of the organization. In this role, your work will include a combination of data-driven analysis, defining strategy; project execution; and evaluating tech to accelerate our business. You’ll collaborate closely with the Customer Success team, Product, Marketing, Finance and Enterprise Systems. The outcomes you drive will play a critical role in shaping growth experiments and scaling our company.
What You'll Do:
- Bring a highly data driven perspective to our evolving CS Coverage model, target-setting and other strategic CS programs
- Partner closely with a variety of leaders to track and forecast business performance using a combination of SFDC reporting and ad-hoc analysis in spreadsheets
- Play a critical role in cross-functional initiatives through crisp communication and ownership of outcomes
- Perform capacity modeling and territory planning to ensure that KT deploys CS resources effectively to capture maximize growth
- Play the role of quarterback, thought partner and analyst on critical system and process implementations - examples may include, triaging data from multiple sources to develop KPI tracking or finding ways to improve our existing Customer Health Score
What We're Looking For:
- Strategic mindset and executive presence - this is a high visibility role with daily interaction with senior leaders
- Familiarity with and empathy for customer facing teams, along with an understanding of both enterprise/high tough and tech touch/high volume Customer Success models and the associated KPIs
- Understanding of and ideally some experience interacting with back-end revenue processes for a SaaS business, e.g. order management, revenue recognition, billing systems
- Experience in similar roles with a mix of rigorous analysis, system design & admin and frequent exec interaction
- Facility with data and the associated tools - SFDC, Spreadsheets, Tableau, etc
- 5+ years work experience
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.
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