Senior Analyst, Marketplace Business Strategy & Analytics at The RealReal

| San Francisco
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As a member of our marketplace analytics team, you will partner closely with our internal teams to identify areas for optimization and develop actionable recommendations to drive the business.   You will be involved in end-to-end analytics starting with collaborating cross-functionally on exploration and hypotheses development, through to experiment evaluation and reporting.

You will collaborate closely with our merchandising, marketing, safety, and customer service teams to ensure that we are continuously strengthening our marketplace and improving the service that we provide for our customers and consignors. 

What You Get To Do Every Day

  • Create, manage, and maintain critical KPIs and dashboards for departmental stakeholders
  • Collaborate with marketing on delivering campaigns and building target audiences; executing recurring campaigns as well as leveraging data to inform and recommend future tests
  • Partner with our safety teams to evaluate and maintain marketplace security
  • Maintain core reporting for our customer and consignor relations team, taking feedback from our customers and distilling into higher-level insights
  • Serve as the key analytics partner on cross-company demand initiatives

What You Bring To The Role

  • 2+ years experience in an analytics, finance or consulting role
  • Ability to distill complex data into easy to understand analysis with actionable recommendations
  • Experience with SQL (BigQuery, SQL Server, MySQL)
  • Experience with data visualization tools (Looker, Tableau, Amplitude)
  • Expert user of Excel and Powerpoint and/or GSuite applications
  • Extremely detail oriented and organized; highly quantitative and creative, passionate about using data to guide strategy
  • Self-starter, fast learner, and strong collaborator: there is no job too big or too small if it contributes to the mission and makes our business better

The RealReal is the world’s largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

#LI-MC

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

Location

Our company has a beautiful waterfront view along the Embarcadero with plenty of restaurants, outdoor seating areas, and transportation hubs.

An Insider's view of The RealReal

What’s the vibe like in the office?

The best thing about working at The RealReal is our awesome culture - we have some of the smartest engineers and very talented and fearless leaders here. I have been very fortunate to work with some of the latest technology while making an impact on the circular economy.

Rohan

Senior Platform QA Engineer

How do you collaborate with other teams in the company?

Management and staffers do a great job engaging with each other in a constructive and positive manner when in team situations. Innovation with our technology architecture is highly encouraged by management which removes any monolithic design and implementation. This gives our engineers a low-stress environment and great work-life balance.

Matthew

Systems Engineer

How has your career grown since starting at the company?

I love what TRR stands for: sustainability and making a positive impact on luxury fashion. In my first interview, I got a lot of information on how TRR functions. Fast forward to being with TRR for 5 months, and I still find myself learning new things every day, not only about the company, but also how to be a better manager for my team.

Cameron

Manager, Inside Sales

How do your team's ideas influence the company's direction?

TRR has provided me an opportunity to be a part of a luxury life cycle movement. I joined TRR to make a difference - a difference at TRR and a difference in our planet. The Real Real has a culture abundant in tenacity, drive, team, celebration, and you always have a voice at the table. New or tenured, we all want to learn and deliver our best!

Carol

Regional Director

What unique initiatives do you have that encourage innovation?

I really enjoy working for TRR. We have an excellent engineering team, filled with smart and talented individuals who are always willing to help and who have a vision to ship quality features for our users. Our technical stack includes newer technologies, which allow us to push the boundaries of what our product is capable of.

Ben

Senior Software Engineer

What are The RealReal Perks + Benefits

The RealReal Benefits Overview

You work your best when you feel your best. We want employees to be healthy, travel often, and have the financial resources to live their best life. Here are a just a few benefits we’re proud to provide our team.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
TRR DERGs create an open forum for the exchange of ideas and awareness of social issues and contribute to our culture in creating an environment where we can be our authentic selves.
Hiring Practices that Promote Diversity
We seek top talent regardless of gender, race, religion, political ideology, sexual orientation, age, physical ability and/or socio-economic status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Long-Term Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout. Short-Term Disability insurance covers 50% of annual salary up to $1,000 weekly maximum payout.
Dental Benefits
Our dental plan covers 50-80% of basic to major services.
Vision Benefits
In-network, our vision insurance covers up to $25 for lenses and $150 allowance for featured-frame brands.
Health Insurance Benefits
We offer four healthcare plan options, and each plan covers varying percentages of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
We partner with NationWide and offer various plan options.
Mental Health Benefits
We partner with Modern Health and offer up to 6 coaching sessions and up to 6 therapy sessions.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 25% of contributions up to 60% of an employee's annual gross pay.
Company Equity
We offer stock options for all employees.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker. We also offer CLEO for all new parents.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Our sick days are included in our PTO policy.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees as well as free bike parking at our headquarters.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
We partner with Avanti market and receive $25 of credit per month for snacks. These credits roll over month-to-month.
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking. We also have metered street parking.
Relocation Assistance
Our relocation assistance plan varies by department.
Home Office Stipend for Remote Employees
During remote work, we are offering employees reimbursement for office supplies, such as desks, printers or other equipment.
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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