Senior Business Analyst, Shopper Relations
OVERVIEW
Our Community Operations team is seeking a project focused Senior Analyst for the Shopper Relations function and team as a whole
About our Community Operations team: Instacart's Community Operations team is responsible for the business operations around local requirements across each market in the US & Canada. As an evolving external environment, we are charged with crafting the strategy for business operations within the needs of our local frameworks. Our leaders serve as the points of contact of Operations to Policy, Legal and other cross-functional partners. The team will achieve these goals by acting as a voice for shoppers while standing up and maintaining programming focused on learning, recognition and connection with one another and Instacart. Also, we collaborate heavily with the Compliance team to deliver on all requirements.
Highlights: Your team will craft a comprehensive, long-term executional plan for proactively leading operations within the lens of the external environment. You will run comprehensive operations programs that ensure we are proactively handling our operations and build playbooks and strategies for scaling operations across the US, Canada, and beyond.
ABOUT THE JOB
- You will dedicate a large portion of your time working with shoppers - whether in focus groups or in town halls, you will focus on listening to and communicating with shoppers.
- You will develop and maintain dashboards and tools to assist with the Community Operations and Shopper Relations teams
- You will lead implementation of shopper relations programs across multiple verticals including required communications as well as implementation of creative shopper relations activities.
- You will partner with our Regional Operations teams to capture on-the-ground information on the needs of our shoppers locally as well as on understanding local shopper sentiment.
- You will facilitate company wide initiatives developed to help move shopper engagement metrics.
- You will build scalable playbooks and programs that can be implemented across all of our stores across the US & Canada.
- You will advocate for shoppers as well as business needs while championing Instacart’s values.
- You will collaborate with other teams to engage shopper champions as advocates.
- You will work closely with Legal as you strategize and execute operations programs.
ABOUT YOU
- Bachelor’s degree or equivalent work experience
- 5+ years of related work experience in retail management, operations management, or start-up management
- Strong communication and project management skills to advise multiple teams against a launch
- Rich history of cross-functional influence
- Agility and comfort with data to turn ambiguous situations into concrete recommendations
- Relentless hustle: Willing go above and beyond to deliver results
- Desire to learn and make each launch better than the last
- Strong analytical skills (SQL preferred)