Senior Consumer Insights Researcher at Glu Mobile

| San Francisco
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We are looking for a passionate Senior Consumer Research Specialist. You will be working side by side with studio leads, producers, designers, engineers, and product managers helping to drive the strategy regarding the play experience across our games. You will report directly to the Director, Research.

What you will do in this role:

  • Report actionable insights to the revenue team relating to the player journey across our portfolio of games
  • Play the games in development regularly and contribute to design discussions and feedback sessions
  • Expertly collect and report on qualitative and quantitative data from market studies, playtests, diary studies, segmentations, surveys or data from other games consumer research methodologies
  • Analyze large data sets of player behavior and attitudes
  • Lead the full life-cycle of research projects from study design to data reporting to following up with teams on how they are acting on the insights
  • Work closely with analytics to assess pain points for our players and how to navigate them across our network
  • Design, write and code efficient surveys that tap in to both the Glu audience and outside audiences
  • Collaborate with the Marketing team to drive efficient acquisition strategies
  • Investigate and report on new methodologies with the larger team
  • Conduct heuristic or expert evaluations of competitive experiences
  • Brief vendors and stakeholders for externally run studies
  • Liaise with various Glu departments, such as legal, customer service, user acquisition, and analytics for the purpose of research
  • Drive recommendations in terms of data infrastructure necessary to the consumer journey analysis, working closely with our IT and analytics teams 

What you need for this role:

  • 4 years’ experience leading consumer research projects in the gaming or mobile app space, or equivalent relevant experience
  • BA, BS, MS, MBA, MFA or PhD in Computer Science, Statistics, Economics and related fields
  • Expert understanding of quantitative research methodologies including segmentation/clustering/conjoint
  • Excellent communication skills including the ability to visualize data in unique ways, present evidence and make recommendations to development teams (i.e. PowerPoint, Keynote or other infographic tool)
  • Strong data manipulation skills (i.e. Excel, SQL, SPSS) are a must as well as good understanding of R and Tableau
  • Experience in combining metered behavioral data with self reported information to produce powerful insights
  • Must possess interest in games, game design and free to play economies for a wide variety of genres
  • Passion for helping teams create the best possible player experiences by informing great design with great data
  • Interest in exploring cutting edge methodologies or applying research methodologies from other fields to gaming or other entertainment sectors
  • Ability to lead and follow, as required 

Bonus skillsets: Basic understanding of qualitative methodologies

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Location

Our office is right across the street from Moscone Center West, just minutes from the BART station and 4th + King Caltrain with shuttle service.

What are Glu Mobile Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have our Fun team which volunteers regularly plan and run various company-wide events for team bonding and stress relief. We also have several guilds that meet in various disciplines.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Glu employees can contribute up to $2700 annually to their Medical FSA and 270 a month towards Transit FSA
Disability Insurance
Dental Benefits
Our dental plan covers $2500 of expenses.
Vision Benefits
We have multiple vision plans, including a $0 premium plan for all Full Time Employees.
Health Insurance Benefits
We have 4 different health plans including Kaiser and a HSA account
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Team workouts
Glu's team fitness initiatives include In-office yoga and Grokker team challenges
Retirement & Stock Options Benefits
401(K)
401(K) Matching
GLu provides employees with a 401(k) matching plan managed by Empower. We match 50% of contributions up to 6% of an employee's annual gross pay.
Company Equity
Glu offers RSUs as part of our equity package, as well as refreshers for top performers.
Employee Stock Purchase Plan
Glu allows qualified employees to purchase company shares at a discounted price every 6 months.
Performance Bonus
Glu's performance bonus plans are targeted percentage bonus, awarded yearly. Additionally we offer spot bonuses for going above and beyond.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker, with a mixture of supplementing EDD, STD and our benefits.
Flexible Work Schedule
Glu provides employees with a flexible work schedule that includes Core hours.
Return-to-work program post parental leave
Company sponsored family events
Glu sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Glu employees receive between 16 and 21 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Glu offers pre-tax commuter benefits for all employees including a Transit FSA and CalTrain GoPass.
Company Outings
Glu hosts company outings Semi-annually in addition to our studio and team events.
Free Daily Meals
Game Room
Our game room includes Pool Table, Foosball, Video Games.
Stocked Kitchen
Glu has a fully stocked kitchen including unlimited snacks, coffee, tea and even Kombucha on tap.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Paid on-site garage parking with 24/7 access and monitoring downtown SF. In Foster City we have free parking.
Pet Friendly
Glu Sports, in Foster CIty, pet policy is Occasional bring your pet to work days
Relocation Assistance
Our relocation assistance plan is offered for some positions.
Professional Development Benefits
Job Training & Conferences
Glu offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers help with paying for classes.
Lunch and learns
Glu hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer a budget annually for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We support paid industry certifications.
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