Senior Data Analyst (Product Analytics) at Course Hero

| Peninsula
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Course Hero is scaling! Help us build a world where every student graduates, confident and prepared, through innovative applications of Analytics and Data Science.


 Are you our dynamic Senior Data Analyst (Product Analytics)? You will build statistical models, drive actionable insights, and tackle high-impact business problems. You will tell the story behind your insights – painting a picture to our cross-functional partners, explaining what the numbers are telling us, and recommending new and enhanced product features and A/B tests for implementation.  


Responsibilities:

  • Define and regularly monitor KPIs, success metrics, and other analytics to maximize our conversion rate across our digital channels
  • Lead the analytics roadmap for one of our core business units
  • Set up and evaluate A/B tests results and push forward next steps at a rigorous pace
  • Deliver reports and strategic insights through analysis and manual data extractions from various ad platforms, data tools, and internal tracking to drive OKRs
  • Estimate the value of different marketing strategies
  • Effectively communicate findings to internal and external team members
  • Manage research, development, and delivery of analytical models to be used for strategizing and testing new product enhancements and features

Requirements:

  • 5+ years of experience conducting quantitative product/business analysis
  • Highly proficient with SQL and visualization tools (e.g. Tableau) and at least one scripting/statistical language (R, Python preferred)
  • Create analytical frameworks to measure team success: partner with cross-functional teams to define success metrics, create approaches to track the data and troubleshoot errors, quantify and evaluate the data, then develop a common language for all colleagues to understand these KPIs
  • Excellent communication skills, both written and oral. You are able to establish causal relationships and meaningful insights using statistical methodologies and data
  • Hands-on experience with experimentation, including design, implementation, and methodologies (e.g. hypothesis testing and regression analysis) for analyzing and interpreting results to stakeholders
  • Experience in querying and manipulating raw datasets for analysis
  • Comfortable functioning in spaces with high ambiguity and adapt easily to changing environments

Bonus Points:

  • You understand end-to-end user journeys for web platforms and the challenges of managing user funnels that have multiple attribution touchpoints
  • Previous experience in the field of education or e-commerce
  • BA/BS in a field that emphasizes data analysis and visualization (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics), or equivalent work experience

About Us:

At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty and we love to learn.  Our bold mission is to help students graduate confident and prepared!

 

We are not the only ones that think we’re onto something big. Course Hero has been recognized as the 278th Fastest Growing Company in North America on Deloitte’s 2019 Technology Fast 500 and also 2019’s One of the Best Places to Work in the Bay Area by the Bay Area News Group. Read up on some of our recent news coverageblog, and learn more about us to see what it is like to work with our team.

 

Benefits & Perks!

  • Competitive salary and stock options
  • Full medical coverage (medical, dental, vision)
  • 401(k) program with match
  • Education Reimbursement
  • Quarterly team events and outings (Sporting Events, Escape Rooms, Go-Kart Racing, Karaoke, Bowling and much more!)
  • Free lunches twice a week, on-site cafe discount, plus an endless snack and drink supply
  • Onsite gym – Pacific Shores Center – Classes – Pool – Spa – Rock Wall - Massages!
  • Commuter benefits, shuttle service from Redwood City
  • 10K Local move benefit to move within 10 miles of our office!
  • 8 hours per quarter paid time for volunteering for a cause of your choice
  • Front row seat to Master Educator lectures – check out videos on our LinkedIn Career Page

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AFAIKDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • InstapageCMS
    • HubSpotCRM
    • IntercomCRM
    • OracleEmail
    • ResponsysEmail
    • LitmusEmail
    • Movable InkEmail
    • FountainEmail
    • BlazeVerifyEmail
    • Hubspot MarketingEmail

Location

We are located in a beautiful complex with a waterfront view, a lot of greenery, and free parking! We are also near the Redwood City Caltrain station.

An Insider's view of Course Hero

How would you describe the company’s work-life balance?

Course Hero truly cares about the work-life balance of its team. The leaders genuinely care about our health and happiness, and that's been a unique experience for me. During COVID-19's SIP Course Hero has been so supportive of its employees and offered extra time off to make sure we can spend time balancing what's necessary for our personal lives.

Ali

Lead Product Manager

What's the biggest problem your team is solving?

We are trying to get educators what they need to design & improve their courses. We have a huge library of course content that can help educators not have to reinvent the wheel and/or validate their approach to a topic. Our goal is to connect them with the correct resources as easily as possible so they can focus on teaching and helping students

Chelsea

Senior Product Manager

How has your career grown since starting at the company?

Working as a Front End Engineer at Course Hero has been an amazing journey so far, one that has allowed me to build user-facing products and lead front end projects that have a meaningful impact on the lives of the people who use some of our services, and on the technology stack we employ.

Ernesto

Senior Software Engineer

What is your vision for the company?

Course Hero envisions a world where every student graduates, confident and prepared. We are here to help students tackle their toughest questions, practice for tests, & understand the most complex concepts in their classes. Towards this end, we have built the world's largest library of course-specific content, textbook help, & marketplace of tutors

Ankur

Chief Product Officer

How do you collaborate with other teams in the company?

At CH, we understand that the teams' strength comes from supporting each other and communicating well. While we have diverse areas of expertise, we share the same vision. We approach the problems at hand with the goal of solving them the best way possible leveraging all our skills, sharing our ideas, clearly defining goals within and across teams.

Vasanthi

Senior Machine Learning Engineer

What are Course Hero Perks + Benefits

Culture
Volunteer in local community
Course Hero employees participate in local volunteer activities, such as the Second Harvest Food Bank, Life Moves, etc.
Partners with Nonprofits
Course Hero partners with non-profits like iMentor and continuously finds ways to volunteer or work together with others.
Friends outside of work
Eat lunch together
Intracompany committees
Course Hero has culture and fun committees ranging from employee resource groups to book club to poker night!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Course Hero has a dedicated wellness committee that sets up weekly and monthly events.
Onsite Gym
Team workouts
Course Hero has on-site yoga and fitness classes taught by other Course Hero employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 32 hours per year of paid volunteer time.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Course Hero offers benefits for our commuting heroes. $150 on a public transportation card (Bart, Caltrain, muni, etc) or a $150 gas card, which reloads on the first day of each month.
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees free parking in our parking lot.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

Additional Perks + Benefits

Our perks and benefits stem directly from employees themselves. Our People team sends out an engagement survey every quarter and make internal changes to our perks based on data stemming directly from our engagement surveys!

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