Senior Business Analyst, Shopper 360
OVERVIEW
Our Operations team is seeking a Senior Business Analyst who is passionate about shopper insights and metrics to support improvement to the shopper experience.
HIGHLIGHTS: This role will drive the continued improvement of our shopper experience. By developing quantitative and data-based business cases to support new or existing initiatives, the Shopper Insights sub-team will be the most active voice of our more than half a million shoppers. Using actual data, as well as benchmarking and qualitative input from other teams and shoppers, this team will build an Instacart that shoppers love and in turn customers love!
ABOUT THE JOB
- You will help to determine the most critical metrics that matter for over half a million shoppers and socialize them around the company.
- You will cultivate relationships with shopper product PMs and create a hunger for your insights
- You will execute analysis requiring complex data retrieval, advanced statistics such as multivariate regressions and use of graphical tools like Python and R to uncover and share business insights with our leadership team.
- You will draft presentations regarding your findings, being clear on insights uncovered and the quantifiable value of enacting your recommendations.
- As the team grows you will engage with and develop more junior analysts to be high-performing contributors to the team and the org.
- You will support other Operations teams, providing insight and analysis where needed to understand the efficacy of programs and initiatives.
- Serve as an important cross-functional liaison between Instacart’s Product, Engineering, Operations, Business Development & Finance teams.
ABOUT YOU
- 4+ years of experience in consulting, finance, operations strategy, or other quantitative and relevant field.
- Advanced capabilities in Microsoft Excel & SQL. Knowledge of or willingness to learn Python, R, and other languages supported by existing tools
- Strong analytical, problem-solving skills and a passion for turning data into significant insights - you can take a database of thousands of records and translate it into actionable insights.
- Excellent presentation skills: comfort and experience presenting and defending analysis to VP+ level stakeholders.
- Strong communication skills: while you’re fluent in Excel and SQL, you can still speak the language of operations and continuous improvement to internal and external stakeholders
- Willingness to engage in the field: you will bring the shopper perspective to bear as you conduct your analysis and make your recommendations.
- Positive and energetic attitude: Even the most demanding stakeholders can’t get you down, you can keep a smile and a hard-working attitude through even the most demanding moments.