Senior Data Analyst

| San Francisco
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Tonkean is the OS for business operations, transforming operations teams from facilitators into makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, Tonkean enables enterprises to drive operational efficiency while reducing technical debt.


Tonkean builds a bridge between business and IT, allowing IT to partner with business teams to drive agility while ensuring compliance & security. Using Tonkean, IT can create custom, reusable action blocks called "enterprise components" that enable key capabilities like updating data in existing systems, interacting with people, or deploying NLP & OCR technology. These components can then be shared securely with business operations teams, in a no-code studio, to orchestrate business processes across functions and systems by adding business logic. Business operations teams can become more self-sufficient, and IT teams can scale with confidence.


Enterprises like Lyft, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of makers.


ROLE OVERVIEW

As Tonkean’s first Data Analyst, you’ll be responsible for transforming data from disparate systems to provide insights and analytics for business stakeholders. This person will design and build dimensional data models, uncover key business growth levers in Go-to-Market and Product data, and partner with business stakeholders to fuel strategic business decisions across Tonkean. They will lead us towards a deeper understanding of our customer experience and help us identify initiatives that will inform decision making and support the growing business. You will work closely with the Go-to-Market and Product teams to support the needs of business initiatives and build models that enable better decision-making and scalability.


An inquisitive nature and Maker mindset will enable you to be successful in this role as you bridge the technical aspects of our data platform to the people who leverage it. You should be comfortable working in a hyper growth startup environment requiring fast scaling solutions and rapid iterations taking calculated risks.

 

If this opportunity excites you, we’d love to talk! 

WHAT YOU WILL WORK ON

  • Develop and maintain key growth metrics and dashboards in Looker/Tableau/Other for Tonkean’s GTM teams, in addition to ad hoc analysis to help drive strategic business decisions.
  • Identify data needs for business and Product teams, understand their specific requirements for metrics and analysis, and build efficient and scalable data models to enable informed decisions
  • Partner across different organizational stakeholders to define data governance
  • Assist in management of dataset design, creation, curation and consumption
  • Partner across different organizational stakeholders to define data governance
  • Own the data model and integrity of analytical BI tools like Looker, Tableau, Mode.

ABOUT YOU

  • 4-7 Years of experience in a Data Analysis or Data Science role, with a focus on conducting data intensive analysis in support of the business
  • Expertise in SQL
  • An inquisitive nature in diving into data inconsistencies to pinpoint issues
  • Proficient in at least one of the following scientific computing languages a plus (Python, Scala, Java). 
  • The ability to communicate cross-functionally, derive requirements and architect shared datasets
  • Experience building and maintaining analytical models using BI tools such as Looker or Tableau, etc.
  • Prior experience building scalable data models/frameworks preferred.

OUR VALUES

  • There Is Always A Way.  At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
  • Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
  • Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
  • No BS.  To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.

PERKS AND BENEFITS

  • Join a fast-growing business that is venture-backed by Accel, Lightspeed Venture Partners and Foundation Capital. 
  • Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks. 
  • Competitive compensation & equity package
  • Virtual social events, and annual company retreats
  • 401k, Medical, dental, and vision insurance 
  • Tonkean provides each employee with a new laptop, monitor, headset, keyboard and mouse 
  • Remote employees receive a one-time work from home setup stipend (reimbursable) of $500(USD) upon commencing employment to purchase desk, chair and other work from home tools.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.


Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.


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Location

44 Montgomery St, San Francisco , CA 94104

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