Senior Infrastructure Engineer

| San Francisco | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, is looking for a Senior Infrastructure Engineer. You will be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily collaborative environment helping you expand your skill set and take ideas from inception to delivery.

As a Senior Infrastructure Engineer, you’ll be responsible for ensuring the BigCommerce Data platform is available, reliable, rapid and secure. You'll be responsible for 24x7 operation of our Data Engineering infrastructure and services.

Our Data infrastructure runs in AWS and GCP. It consists of Apache Kafka, Apache HBase, Apache Airflow, Filebeat, Kafka Streams, Terraform, Puppet, Redshift, Snowflake, etc.

Who We're Looking For

  • You have excellent analytical skills & intuition in solving problems in 24x7 production environments
  • You are passionate about operating and maintaining large-scale systems
  • You thrive in multitasking among concurrent problems, including issue triage and prioritization
  • You drive issues to completion, marshalling resources in high-pressure situations
  • Your systems and scripts are clean, well-documented and comprehensible

What you will do

  • Ensure our Data platform exceeds goals for availability, capacity, efficiency, scalability, and performance.
  • Manage our production Data infrastructure on AWS and GCP cloud
  • Performance analysis and tuning, service capacity planning and demand forecasting
  • Proactive monitoring of system stats and application logs to identify & prevent potential issues
  • Respond to production incidents across: triaging, troubleshooting and remediation
  • Communicate effectively w/engineers & stakeholders. Describe problems succinctly to enable issue management
  • Apply your deep expertise of systems administration and networking to improve operating procedures
  • Ensure staging and development environments are representative of production
  • Manage backups, configurations, documentation, monitoring, logging
  • Perform periodic on-call duty as part of a team

Who you are

  • Minimum Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, MIS or related equivalent experience
  • 5+ years of total experience
  • Experience with IaaS technologies and virtualization: GCP and AWS
  • 3+ years’ experience operating and troubleshooting an enterprise Linux production environment, including load balancing, caching, CDNs, and clustering technologies
  • Experience with Docker containers, Terraform and Puppet/Chef
  • Experience with common monitoring tools such as New Relic, Graphite, and Prometheus
  • Experience in benchmarking and performance evaluation of various permutations of hardware and software
  • A team player, fast learner, with a focus on getting things done

Nice to have

  • Experience administering and maintaining Kafka and Airflow would be a huge plus.
  • Knowledge of machine learning.

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings.

 #LI-GC1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our San Fran office is at the heart of the financial district, close to a BART shop, and surrounded by delicious coffee shops, restaurants, and bars. Designed from the get-go to host Tech-Talks, we frequently bring in industry leaders to discuss the latest trends in commerce tech.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Chips, snacks, bagels, bread, fresh produce, coffee machines, LaCroix, coconut water, oat milk, almond milk, lots of vegan/vegetarian/gluten free options (and normal)
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness and fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work!

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