Senior Director, Business Operations Analytics at DoorDash

| San Francisco
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DoorDash's Analytics team is looking for someone to develop strategies & insights that guide operational excellence across all of our geographies. As the Head of Business Operations Analytics (“BizOps”), you will manage “hitting the plan.” To do this, you must understand the causes of growth at the market level and identify the most urgent needs and best opportunities to have an impact. We are looking for a data-driven operational expert who knows how to move fast, work, to achieve results. 

You have experience building an analytics team, will have experience working with large data sets, and will have experience in data-driven decision-making. You will be a great fit if you enjoy finding patterns amidst chaos, and have expertise using analytics to improve growth. We’re looking for someone who has the technical skills to surface insights quickly, and the interpersonal skills to communicate those insights in a way that persuades action.

What You'll Do
  • Recruit and lead a motivated team of analysts and data scientists to work between finance, operations, marketing and other partner teams
  • Understand opportunities for growth in the business and connect the dots between long term strategic planning and highly practical near-term actions to build toward a preferred future state
  • Develop and implement the processes for how we manage our performance on an ongoing basis:
  • Monitor business metrics to ensure we are tracking to targets, flag when we are at risk of missing plan and understand the causes of changes
  • Develop a plan to achieve agreement and track adjusted metrics as we achieve our results
  • Lead business reviews and present in essential meetings with our executive team and founders
  • Establish team requirements and structure to accomplish the above goals
We’re excited about you because you have…
  • 10+ years of experience in analytics, 5+ years of experience managing teams of 10
  • Experience working closely with executives at mid to large organizations; excellent and communication
  • Results approach to developing recommendations and demonstrated ability to develop a story and execution plan to support a strategic vision
  • Strong skills in exploratory data analysis tools such as SQL, R, Python
  • An understanding of statistical analysis (e.g. hypothesis testing, experimentation, regressions)
  • Strategic problem solver who simplifies problems to their core elements and finds creative solutions
  • Experience with marketplaces is a plus
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day
  • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights 
  • We offer great compensation packages and comprehensive health benefits
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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