Who we are: 

MasterClass is transforming online education by enabling anyone in the world to learn from the very best. We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller. Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others. 

We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles. We have created online classes taught by famous masters—Gordon Ramsay, Martin Scorsese, Serena Williams, Helen Mirren, Margaret Atwood, Annie Leibovitz, Steph Curry, Carlos Santana, Timbaland and many more to come. 

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes. 

What we’re looking for: 

Data, and how they are used, play a central role at MasterClass and are at the heart of how we make business, product, content, and operational decisions. Our growing Data organization (Analytics, Data Science, and Data Engineering) is a specialized, cross-functional group that collaborates with a variety of departments to drive decisions and provide direction for future growth at MasterClass. In this data heavy role, we are looking for an exceptional data practitioner and hands-on manager who is energized to lead a team of analytical professionals. The ideal candidate for this role requires someone with the ability to deliver meaningful insights and strategic recommendations for the business, effectively lead projects and execute strategies to drive audience and revenue growth, as well as perform very hands-on technical analysis in support of our growing subscription service. 

Responsibilities 

• Develop and manage a team of 2-5 analysts focused on discovering causal inferences through analysis, forecasting, modeling, and experimentation to define and move core business metrics 
• Execute on data initiatives and lead data projects to better understand our audience, content and product offering across all platforms and business models. Leverage that data to grow the business, deliver personalized product and advertising experiences. 
• Design and perform mathematical models and detailed analyses to help deepen understanding of customer activity across all digital platforms including web, mobile, connected devices, and video subscription services 
• Apply sophisticated computational, statistical, and modeling techniques in support of decision-making; techniques include A/B testing, predictive analysis, data mining, acquisition and churn analysis, clustering and segmentation 
• Effectively distill complex analytical results down to concise summary and present actionable insights to non-technical audiences. 
• Build and maintain reports, dashboards, and tracking metrics to monitor the performance of our products 
• Manage development of data resources, gather requirements, organize sources, and support product launches 
• Seek innovative ways to improve analytical framework and contribute in technical discussions 

Requirements 

• Minimum Bachelor’s degree in a quantitative field; Masters a strong plus. 
• 2+ years of experience in building, managing, and leading a high-performing data analytics team 
• 5+ years of relevant working experience with mixed data skillsets and approaches (analytics, analytic tools, and data science); experience with rapid product and tool development preferred 
• Excellent statistical intuition, application, and knowledge of various analytical approaches 
• Advanced SQL coding skills required in Redshift, Hive/Hadoop environments 
• Strong proficiency with Looker and/or Tableau 
• A scripting language, e.g. Python, Java 
• Strong proficiency in web analytics, e.g. Amplitude, Adobe 
• Ability to operate independently, prioritize/manage multiple and time sensitive projects simultaneously, and adapt to change in a fast-paced news environment. 
• Strong detail-orientation with a penchant for data accuracy 
• Excellent communication and presentation skills with the ability to create and deliver findings, presentations and reports to senior management. 
• Must successfully pass a background check 

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.