Who We Are:

KT’s Enablement Team plays a critical role in the strategic implementation of key business initiatives. Every team member has a crucial part in helping us fulfill our mission: To ensure that new and existing customer-facing team members are educated and equipped with the information they need to thrive in their roles.

We are a group of “A players” that adapt quickly to changes stemming from KeepTruckin’s dynamic go-to-market strategy and environment. Every team member builds a great working relationship with his or her counterparts in Sales, CS, Product, Product Marketing, Enterprise Systems, and all other stakeholders and works to ensure each customer-facing team member has what he or she needs to succeed at KT.

What You'll Do:

• Define and implement a knowledge management strategy that will empower the company through large-scale growth.
• Define a knowledge architecture to house all information reps (CS & Sales) need to reference to do their jobs effectively. This includes (but is not limited to) information in the following categories: 
• Standard operating procedures (SOPs) for Sales and CS
• Training materials, job aids, scripts, talk tracks and email templates
• Customer-facing collateral
• Operational Process Flows for Sales, CS and partner teams
• Policies, Rules of Engagement
• Product and Internal System Outage Information
• Competitive Information
• Technical Product Information
• Design and implement cross-functional knowledge approval processes
• Create a system for understanding, prioritizing, and addressing the largest gaps in knowledge management over time.
• Ensure employees know where and how they can access information.
• Partner with leaders across the company to instill a culture that values and prioritizes knowledge sharing.
• Establish change management strategies and monitor adoption
• Collaborate with employees across the company to continually improve the knowledge management system and measure impact using clearly defined success metrics
• Mentor and lead other employees who are supporting knowledge management initiatives
• Work closely with the quality team to collect feedback on KB articles and perform necessary updates and improvements to address misalignment and misinterpretation challenges
• Build and manage a team of Technical Writers and other Knowledge Management professionals as needed
• Research and implement a new knowledge management platform as needed

What We're Looking For:

• 7+ years of experience building and overseeing Knowledge Management systems, and at least 3 years experience in People Management.
• Excellent Project Management skills
• Excellent communication and interpersonal skills, and the ability to influence across the company.
• Expert ability to collect and synthesize complex information and then organize it in a way that is easily accessible to others.
• Proven track record of using software-based solutions to scale Knowledge Management systems.
• Experience using KM & Documentation platforms such as Salesforce, Confluence, readme, Documentum, etc.
• Ability to act autonomously while navigating new and ambiguous business initiatives
• Knowledge Management Certifications (CKM, CKP, CKS, etc.) preferred
• Lean Six Sigma Expertise or Certification preferred

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.