Supply Chain Business Manager

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Some people go to work. 

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.

Responsibilities:

  • Manage and support sourcing projects, including Initial data gathering, Request for Proposal (RFP), Statement of Work (SOW), obtaining quotes, examining proposals, supplier evaluation & selection, and contracting
  • Support regional sales, marketing, product teams with associated product availability, product launches, product lifecycle mgmt., product transitions plans, and customer engagements
  • Ensure distribution of products through the most efficient, high quality, and cost-effective channels. Undertake cost-of-serve modelling to compare and contrast channels. Proactively identify areas for improvement in distribution processes and implement necessary changes
  • Manage vendor relationships and proactively assess partner end-to-end capabilities to meet high level of On-time delivery expectations including same day/next day order fulfillments. Keep abreast of business trends including product shortages, pricing increases, and evolving supply disruptions, and define and implement counter measures
  • Provide oversight on all areas of distribution/supply chain partner onboarding to meet RingCentrals business objectives, Time-to-market goals, and growth plans.
  • Ensure alignment and/or engage ad hoc negotiation with partners to resolve pricing / billing discrepancies, special bid pricing rebates, and promotions for specific market or customer initiatives.
  • Manages all aspects of supplier relationships and performance. Serve as point of contact for assigned partners, product groups, geographies, or market segments.
  • Responsible to address customer service inquiries as it relates to partner performance on order fulfillment. Manage stakeholder communications and take quick corrective and preventive actions to eliminate supplier non conformances
  • Track and manage Supply Chain performance. Conduct periodic business reviews of partners to ensure compliance of service agreements and to promote supplier development
  • Collaborate with internal stakeholders to identify & manage partner metrics to satisfy market and customer needs
  • Set and maintain inventory level to meet market expectations, demand/supply risk, and budget. Manage compliance to weeks of supply inventory metrics at Distributors.
  • Provide support required in implementation and development of supply chain systems including planning systems to forecast & plan supply with Distributors
  • Support freight logistics assessments and drive cost reduction programs
  • Ensure inventory accuracy at partner locations and conduct physical audits as required.
  • Manage supply chain disruptions and work with partners to mitigate risks

Qualifications:

  • BA/BS degree in operations, engineering, science, technology, business or similar or equivalent blend of work.
  • 10+ years of experience working with end-to-end supply chain, value-added distribution, and OEM partners. UCaaS experience preferred but not required.
  • Problem solving ability in an environment which is heavily driven by API information transfer between parties
  • Strong process and analytical skills. Aptitude to identify opportunities, develop solutions, engage teams, and have a strong bias for action
  • Demonstrated experience in vendor management, cost/price analysis and negotiations
  • Ability to learn, integrate complex information, and communicate key insights in clear concise fashion
  • Customer focused and collaborative mindset

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

  • 401K match and ESPP

  • Flexible PTO

  • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

  • Paid parental leave and new parent gift boxes

  • Pet insurance

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Rocket Lawyer services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

 

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

More Jobs at RingCentral130 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
San Francisco
Marketing
new
Peninsula
Finance
new
San Francisco
Finance
new
San Francisco
Design + UX
new
Peninsula
Operations
new
San Francisco
Sales
new
San Francisco
Marketing
new
San Francisco
Product
new
San Francisco
Marketing
new
Peninsula
Finance
new
Peninsula
Developer
new
Peninsula
Product
new
Peninsula
Developer
new
Peninsula
Product
new
San Francisco
Product
new
San Francisco
Marketing
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Project Mgmt
new
San Francisco
Marketing
new
Peninsula
Product
new
Peninsula
Operations
new
Peninsula
Product
new
Peninsula
Marketing
new
Peninsula
Sales
new
San Francisco
Project Mgmt
new
San Francisco
Marketing
new
San Francisco
Finance
new
San Francisco
Marketing
new
Peninsula
Marketing
new
Peninsula
Marketing
new
Peninsula
Data + Analytics
new
Peninsula
Design + UX
new
San Francisco
Finance
new
San Francisco
Marketing
new
San Francisco
Developer
new
San Francisco
Project Mgmt
new
Peninsula
Operations
new
Peninsula
Product
new
Peninsula
Marketing
new
San Francisco
HR + Recruiting
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
Peninsula
Design + UX
new
Peninsula
Finance
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Finance
new
Peninsula
Operations
new
Peninsula
Developer
new
Peninsula
Finance
new
Peninsula
Product
new
Peninsula
new
San Francisco
Developer
new
Peninsula
Project Mgmt
new
Peninsula
Developer
new
Peninsula
Sales
new
Peninsula
Data + Analytics
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Sales
new
San Francisco
Finance
new
San Francisco
Operations
new
San Francisco
Finance
new
San Francisco
Finance
new
San Francisco
Project Mgmt
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
Peninsula
Sales
new
San Francisco
Project Mgmt
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
HR + Recruiting
new
San Francisco
Product
new
Peninsula
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView RingCentral's full profileSee more RingCentral jobs