Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

This position is through Upwork’s Talent Innovation Program (TIP). Our TIP team is a global group of professionals that augment Upwork’s business. Our TIP team members are located all over the world.

Our Business Analytics & Insights team works on providing data and insights that unlock value, inform strategy, and guide product decisions. We are looking for an independent, self-motivated analyst who will drive deep investigations into vast troves of behavioral and transactional data and unlock unique and valuable insights that lead to immediate change within the organization.  In this role, you will have agency to design and execute a broad range of analyses in order to discover previously untapped insights about the dynamics of our marketplace for the purposes of influencing senior-level decision making. The output of your work will be instrumental in transforming how millions of people around the world work. This is not just an open position - it is an opportunity to help us build and develop a world-class team and deliver concrete impact to the entire company relying on your passion for turning data into a strategic asset.
Your Responsibilities:
- Work with Business Analytics & Insights members in asking difficult questions about the inner workings of our marketplace, then lead the effort to answer those questions.
- Build mission critical dashboards with visibility at the most senior levels that provide the business with self-serve access to key performance indicators
- Develop an unparalleled understanding of the dynamics behind our marketplace to unlock new sources of growth
- Contribute to solving the complex problems inherent to a double-sided marketplace by developing new metrics and analytical concepts that uniquely define and track subtle and nuanced, yet impactful business drivers
- Drive analytics projects from ideation to execution: translate a business question into an analytical framework, generate insights through analysis, and effectively communicate recommended actions.
Must-have requirements:

- You apply critical thinking, curiosity, and an eagerness to dive into the data, producing immediate value while still keeping an eye on long-term strategy and scalability.
- Ability to distill data into a story and present in a clear way.
- You take ownership seriously and hold yourself accountable to always deliver in a reliable manner. You thrive in a fast-paced environment and in managing multiple work streams.
- You are fluent in data visualization techniques (Looker experience preferred)
- You have experience with scripting or other automation tools and techniques
Nice to have items:

- Show a passion for getting your hands dirty - collaborate with stakeholders, write code, dig into data, iterate quickly and take decisive action
- Demonstrate a knack for understanding the unique challenges of two-sided marketplaces and a deep curiosity about how they grow and thrive; experience at eBay, PayPal, Airbnb, Etsy, Lyft, or other two-sided marketplaces a plus
- Previous experience in trust & safety, risk, or payments

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.