Trust & Safety Analyst - Night Watch

| San Francisco
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We’re looking for a Protector of the Realm whose sworn duty is to defend our users from all manner of unwanted content and behavior. As a Trust and Safety Analyst, you’ll help write and enforce our guidelines, remove unwanted content from Discord, and mitigate bad experiences for our users. You’ll hear opposing views and make tough calls in intense situations, and you’ll also have to explain your decisions to the team, our users, and third parties in clear and understandable terms. You’ll work with others to look into the future of Discord and stop potential issues before they become a threat.What you'll be doing
  • Review and evaluate content for compliance with our Community Guidelines.
  • Analyze data, propose and implement programmatic rules to handle abuse at scale.
  • Work with CX, legal, and PR in responding to sensitive issues.
  • Think both quantitatively and qualitatively and create reports to improve, optimize, and innovate.
  • Analyze new and potential features and propose plans to help reduce or remove abuse before it happens.
  • Participate in a on-call rotation for urgent emergency reports from law enforcement.
What you should have
  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms.
  • Familiarity with technical systems: you don’t need to be a software developer, but you should be able to understand networking and systems.
  • Incredible empathy and patience: we want our users to know that they’ve been heard.
  • Ability to work in a fast-paced environment and make important decisions under pressure.
  • A passion for gaming and online safety.
  • Willingness to work during non-typical or non-core hours.
Qualifications
  • Ability to work during one of these time shifts:
    • 4pm - 1am PST (Mon - Fri)
    • 12am - 9am PST (Mon - Fri)
    • 4pm - 1am PST (Sun - Thurs)
    • 4pm - 1am PST (Tues - Sat)
  • Bachelor's degree, Associate's degree, or equivalent work experience.
  • Experience implementing content policies (for example, being a subreddit moderator)
  • This role will be based out of our San Francisco office, required to be in Bay Area.
  • A cover letter is mandatory!
Bonus Points 
  • Fluency in SQL and Python. 
  • Experience with Discord's API.
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts.
  • Project management skills and experience driving cross-team collaboration.
  • In-depth knowledge of internet culture and trends.
Benefits and Perks
  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays + 4 weeks PTO
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend

Have questions about Trust and Safety and what it's like to work at Discord? Take a peek at this resource document!

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • React NativeLibraries
    • React NativeFrameworks

Location

San Francisco's Potrero Hill is centrally located allowing access to great restaurants, bars, and neighborhoods both in the city and around the Bay.

What are Discord Perks + Benefits

Discord Benefits Overview

We think it is important to always be taking care of our team so here are a few of the perks and benefits we offer:
- Medical insurance including Health, Dental, Vision
- Parental Leave and fertility benefits
- Transgender benefits
- Sponsored Employee Resource Groups and Special Interest Clubs
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
- Commuter Contributions of $270 a month (pre-tax)

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have recently kicked off required unconscious bias training for the entire company in addition to deeper hiring manager and interview training.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive unlimited sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within
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