Trust & Safety Analyst - Nightwatch

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
We’re looking for a Protector of the Realm whose watch begins at sundown and whose sworn duty is to defend our users from all manner of unwanted content and behavior. As a Trust and Safety Analyst, you’ll help write and enforce our guidelines, remove unwanted content from Discord, and mitigate bad experiences for our users. You’ll make tough judgment calls in intense situations, and you’ll explain your thoughtful reasoning to the team, our users, and third parties in clear and understandable terms.What you'll be doing
  • Respond to users who are writing in and need help.
  • Review and evaluate content for compliance with our Community Guidelines.
  • Collaborate with CX, Legal, and PR in responding to sensitive issues.
  • Think both quantitatively and qualitatively and create reports to drive continuous improvement to our policies.
What you should have
  • Willingness to work during night hours.
  • A strong passion for gaming and online safety.
  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms.
  • Incredible empathy and patience: we want our users to know that they’ve been heard, especially in unhappy situations.
  • Excellent written and verbal communication skills and attention to detail.
  • Ability to work in a fast-paced environment and make important decisions under pressure.
Qualifications
  • Candidates should be local (San Francisco Bay Area) or willing to relocate.
  • Strong preference for applicant to be able to work on Saturdays and/or Sundays.
  • Bachelor's degree, Associate's degree, or equivalent work experience.
  • Experience implementing content policies (for example, being a subreddit moderator)
  • A cover letter is mandatory!
Bonus Points 
  • Professional Trust and Safety experience.
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts.
  • In-depth knowledge of internet culture and trends.
  • Having a passion you want to share with others.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

San Francisco's Potrero Hill is centrally located allowing access to great restaurants, bars, and neighborhoods both in the city and around the Bay.

What are Discord Perks + Benefits

Discord Benefits Overview

We think it is important to always be taking care of our team so here are a few of the perks and benefits we offer:
- Medical insurance including Health, Dental, Vision
- Parental Leave and fertility benefits
- Transgender benefits
- Sponsored Employee Resource Groups and Special Interest Clubs
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
- Commuter Contributions of $270 a month (pre-tax)

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have recently kicked off required unconscious bias training for the entire company in addition to deeper hiring manager and interview training.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
More Jobs at Discord28 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Marketing
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Design + UX
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Discord's full profileSee more Discord jobs