Trust & Safety Analyst
We’re looking for a Protector of the Realm whose sworn duty is to defend our users from all manner of unwanted content and behavior. As a Trust and Safety Analyst, you’ll help write and enforce our guidelines, remove unwanted content from Discord, and mitigate bad experiences for our users. You’ll hear opposing views and make tough calls in intense situations, and you’ll also have to explain your decisions to the team, our users, and third parties in clear and understandable terms. You’ll work with others to look into the future of Discord and stop potential issues before they become a threat.What you'll be doing
- Review and evaluate content for compliance with our Community Guidelines.
- Analyze data, propose and implement programmatic rules to handle abuse at scale.
- Work with CX, legal, and PR in responding to sensitive issues.
- Think both quantitatively and qualitatively and create reports to improve, optimize, and innovate.
- Analyze new and potential features and propose plans to help reduce or remove abuse before it happens.
- Participate in a on-call rotation for urgent emergency reports from law enforcement.
What you should have
- Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms.
- Familiarity with technical systems: you don’t need to be a software developer, but you should be able to understand networking and systems.
- Incredible empathy and patience: we want our users to know that they’ve been heard.
- Ability to work in a fast-paced environment and make important decisions under pressure.
- A passion for gaming and online safety.
- Willingness to work during non-typical or non-core hours.
- We are looking for specific coverage. You would be expected to work one of the following shifts.
- Tues - Sat
- 12am - 9am
- 4pm - 1am
- Sun - Thurs
- 12am - 9am
- 4pm - 1am
- 5am - 2pm
- 9am - 6pm
- Mon - Fri
- 12am - 9am
- 4pm - 1am
- Tues - Sat
- Bachelor's degree, Associate's degree, or equivalent work experience.
- Experience implementing content policies (for example, being a subreddit moderator)
- We are seeking candidates in the Raleigh, North Carolina area or on the East Coast in approved states. This is a requirement for employment.
- A cover letter is mandatory!
Bonus Points
- Fluency in SQL and Python.
- Experience with Discord's API.
- Familiarity with ticketing systems, enough that you know keyboard shortcuts.
- Project management skills and experience driving cross-team collaboration.
- In-depth knowledge of internet culture and trends.
Benefits and Perks
- Medical insurance including Health, Dental, Vision
- 18 paid holidays + 4 weeks of PTO
- Unlimited sick days
- Parental Leave and fertility benefits
- Supported-employee clubs and Employee Resource Groups
- Commuter Contributions of $270 a month (pretax)
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
Have questions about Trust and Safety and what it's like to work at Discord? Take a peek at this resource document!