Workforce Planning & Analysis Manager
Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods.
Hinge Health has raised $436M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.
As the Workforce Planning & Analysis Manager, you will be responsible for workforce forecasting, strategic workforce planning, and defining workforce hiring targets across all our workforce types including coaches, physical therapists, and physicians. The objective of the role is to ensure we have the appropriate workforce numbers and flexibility to meet demand both in the short- and long-term. As part of the role, your key responsibility will be to develop and maintain the requisite tooling and processes to achieve this.
WHAT YOU'LL ACCOMPLISH
- Forecasting: Forecast short-term and long-term workforce supply to 95% confidence interval across our 3 workforce categories (coaches, PTs, physicians), including developing and implementing the requisite tools in a scalable and user-friendly way
- Supply/demand matching: Collaborate with Client Success and Care Teams to define processes to match supply/demand such that 90% of weeks do not have wait-times
- Ensure the organization can service all states: Ensure 50 states have appropriate PT and physician staffing such that 90% of weeks do not have wait-times. This includes tracking and forecasting of licensing requirements across all states
WHAT WE'RE LOOKING FOR
- Workforce planning experience: 3-5 years of experience workforce forecasting and management in a relevant industry
- Strong quantitative and modeling skills: experience analyzing, interpreting, and summarizing complex data as it pertains to staffing supply and demand
- Strong communication skills: ability to explain complex problems (e.g. modeling problems) in a simple way and educate the organization along the way
- Experience working cross-functionally: this role will require you to work closely with Care teams, FP&A, and Biz Ops
- Attention to detail: the robustness of Hinge Health’s supply forecasting is key to the company’s operational efficiency. To be successful in this role you will need a meticulous attention to detail
BONUS POINTS
- Experience with workforce management tools
- Experience with FP&A forecasting tools
WHAT SHAPES OUR COMPANY
- Trust: We trust our teammates to always act in the team and company’s best interest.
- Hustle: We’re creative, we’re unrelenting, we find a way.
- Effective communication: We’re prompt and concise.
- Learn-it-all (vs know-it-all): We’re always willing to learn.
- Frugal: We don’t waste money and especially not time
WHAT YOU'LL LOVE ABOUT US
- Competitive compensation with meaningful stock options
- Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
- FSA/HSA accounts
- Family & fertility benefit through Maven Clinic
- 401K match
- 3 months paid parental leave
- Professional Development budget
- Monthly wellness benefit
- Generous mental health stipend
- Noise-cancelling headphones
- Work from home policy
- Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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