Datacenter Service Owner

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction.
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
At DFIN, employees are encouraged to grow their skills and advance their careers while contributing their expertise. The Datacenter Service Owner plays a key role in maintaining and supporting the company's datacenter, ensuring all infrastructure (servers, networking, power, and cooling systems) operates efficiently and reliably.
This role involves hands-on technical support, troubleshooting issues, and maintaining an optimal environment for systems, while also identifying opportunities for improvement and driving enhancements across the datacenter. The position requires strong problem-solving, communication, and teamwork skills, as well as the ability to work under pressure and take ownership of issues from start to resolution.
Responsibilities:

• Monitor and maintain the health of datacenter systems (servers, power, cooling, environment)
• Troubleshoot and resolve server, network, and infrastructure issuesInstall, configure, upgrade, and decommission datacenter hardware
• Manage and track all datacenter assets and inventory
• Perform maintenance, diagnostics, and hardware replacements
• Collaborate with IT teams, engineers, and vendors to support operations
• Ensure compliance through audits, documentation, and change management processes
• Support improvements, planning, and emergency/after-hours datacenter needs

Qualifications:

• 3+ years of datacenter or IT infrastructure experience
• Bachelor's degree in IT, Computer Science, or related field
• Strong knowledge of servers, datacenter environments, and networking equipment
• Experience installing, maintaining, and troubleshooting hardware
• Strong problem-solving, technical support, and documentation skills
• Good communication and teamwork abilities
• Ability to stay current with evolving technologies
• Ability to perform physical tasks:
  • Lift up to ~50 lbs occasionally
  • Stand frequently
  • Bend/reach as needed

Preferred:

• Certifications (CompTIA, CCNA/CCNP, etc.)
• Experience with Dell hardware
• Understanding of LAN/WAN and networking protocols

It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status.
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