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Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About this role
We are seeking an experienced Design Operations Manager to help scale and support the impact of our Product Design & Research team. You will help streamline our workflows, drive operational excellence, and foster a culture of collaboration and continuous improvement across a globally distributed team.
This role is ideal for someone who thrives on creating clarity in complexity, brings a systems-thinking mindset, and is passionate about enabling designers and researchers to do their best work. You’ll partner closely with design and research leadership, product and engineering partners, and cross-functional peers to establish processes, tools, rituals, and programs that support high-quality, efficient design work at scale.
You will also play a key role in building a culture of high-quality design while fostering an environment where people feel connected, supported, and have fun along the way.
About you
You’re a natural systems thinker who sees patterns, optimizes for scale, and brings structure where it’s needed most.
You have strong program management skills and know how to navigate ambiguity while still delivering on time.
You are empathetic and collaborative, with a track record of building trusted relationships across functions.
You’re passionate about design and research and understand what good craft and process look like, even if you don’t do the design work yourself.
You’re organized, detail-oriented, and able to manage multiple streams of work without losing sight of the big picture.
You communicate clearly and concisely and are comfortable synthesizing ideas in documentation and presentations.
What you’ll do
Partner with design and research leadership to define and evolve team operating models, workflows, and best practices
Coordinate design and research initiatives across multiple product areas and stakeholders
Build and maintain scalable planning frameworks for roadmapping, prioritization, and resource allocation
Improve collaboration across disciplines by facilitating communication, aligning on shared goals, and managing stakeholder expectations
Own tooling, documentation, and vendor relationships for design and research operations (e.g., Figma, Dovetail, Miro, Maze, etc.)
Lead team-wide rituals like design reviews, offsites, onboarding, and retrospectives
Identify and address friction points in the design and development lifecycle, proposing data-informed improvements
Drive programs that support team health, onboarding, learning & development, and inclusive culture
Track and report on team metrics to support planning, hiring, and strategic decision-making
Help scale our DesignOps foundation as the team grows, with an eye toward sustainability, equity, and excellence
What you’ll have
5+ years of experience in DesignOps, UX Program Management, or a related role within a design-forward organization
Experience managing complex, multi-track projects and operational initiatives across a global team
Familiarity with design and research workflows, tools, and best practices in modern product development
Ability to influence without authority and navigate organizational complexity with empathy and confidence
Excellent written, verbal, and visual communication skills, including documentation and stakeholder presentations
Demonstrated ability to work autonomously while staying aligned to team and company priorities
A passion for learning, continuous improvement, and making the work better for everyone involved
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Udemy San Francisco, California, USA Office
600 Harrison Street, San Francisco, CA, United States, 94107
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