About the role 

We are hiring for an Art Director of Lifecycle Communications on our Marketing Creative team. As our expert in crafting creative for lifecycle, you will help Lifecycle, Product, and Creative teams strategize, design, and execute assets to support product launches, extend integrated campaigns, and deliver member-obsessed communications of all kinds. You are email obsessed and product-savvy. You love the challenge of creating riveting inbox content, simplifying complex product briefs into delightful, actionable content. You are driven to out-perform, always looking to increase click-thru rates, product adoption, conversion, and more. You see email and push notifications as primary drivers towards brand and product success. Nothing is ever “just” an email. The right person will be comfortable in an "all hands on deck" environment. You are ready to dig-in and get things done. But, you’re also a pro at giving feedback, guiding designers and partners towards success. This role is all about ensuring we meet our goals, support Product teams, and connect our brand with people’s daily lives through emails they are excited to open.  

This job cannot be performed in the state of Colorado.

In this role, you can expect to

• Collaborate closely and seamlessly with partners in Lifecycle and Product teams to create high-performing assets that consider best-practices but push to rise above
• Study and stay abreast of email, rich push, and in-app trends and best-practices to develop creative strategies and hypothesis
• Create designs, animations, and assets to embody and promote the Chime brand in new and exciting ways
• Mentor talented creatives, motivating, guiding, and influencing not just the work, but their personal growth and career development
• Collaborate with external agencies, providing art direction that improves the work and maintains the standards of the Chime brand
• Present work to, collaborate with, and influence stakeholders across teams and functions
• Champion high caliber design throughout Chime. You’re a role model to other designers and other parts of the company

To thrive in this role, you have

• A Bachelor’s degree in graphic design or related design field (or applicable experience)
• 8+ years of professional experience in design with a proven history designing and creating for lifecycle channels
• 2+ years leading, mentoring, and managing designers
• Expert abilities in Adobe Creative Suite (including light animation) and proficiency in Figma
• Ownership and Accountability. You are steadfast, reliable, and continuously looking to go above and beyond, both for the company and your team. 
• Ability to Lead Alongside. You inspire, mentor, and give feedback with a sincere desire to help others grow. 
• Top-Tier Design Chops. You are a master of design, art direction, and design software. You are able to help the team problem-solve, level up, and improve to strengthen the brand. 

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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