Brand Design

| San Francisco | Remote | Hybrid
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Assembled is building the operating system for support teams. Today, our workforce management product helps some of the most customer-centric brands (Stripe, Betterment, and Everlane, to name a few) deliver responsive and empathetic customer experiences. Come help us build for the teams who are quietly carrying their companies each day, and for the customers who just want answers. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more!

We're a scrappy team that believes in crafting high-quality software that solves real, day-to-day problems. 

There’s something special about being the first to do something. It’s unexplored territory, sure, but it’s also a chance a make your mark, take the lead, and help others do the same. Dramatic as it sounds, this is how we see the first Brand Designer role here at Assembled. Our brand is still in its nascent stages, with so much to explore, refine, and invent. We’re looking for someone who’s hungry for something new, who is full of opinions and curiosity, and who’s ready for the chance to lead by exampleª. At its core, this is not just a design role - it’s an opportunity for someone to take a (fairly) blank canvas and help bring our brand to life across visual mediums, the written form, in product, and any other way you can think of.

ªThis does not mean that you need to have a bajillion years of experience. Instead, we ask that you bring a healthy level of confidence in yourself - you’ve got this!

Responsibilities
  • Establish critical brand foundations for the brand, which includes rounding out the look & feel, upleveling tone & voice, and capturing it all in easy to follow systems, standards, etc
  • Shape every single detail surrounding the buyer journey, from the website to social to advertisements, and everything in between
  • Manage, as needed, additional freelancers, agencies, and other third party partners
  • Act as an internal steward for the brand, helping other teammates to understand how to bring the brand to life on their own without risking inconsistency or confusion
  • Incorporate new ways to experiment with, expand, and evolve the brand
  • Collaborate closely with product designers to ensure continuity in the brand experience, and drive regular sparring/critique sessions
About You
  • Design experience in a few different contexts, whether startup, larger company, or agency - years of experience less important here than your ability
  • A love for and focus on craft - you care about the details, but you also know when to see the forest for the trees
  • Tip-top visual design, type, and communications skills, with a portfolio that reflects work you’re proudest of
  • A multi-dimensional storyteller who can balance creativity with clarity with, ugh, more practical business needs
  • The ability to self-manage on projects, and to know when you need more time/space to iterate, and when it’s time to call it
  • The willingness to push things, when appropriate, beyond the same-same

Our team continues to grow and we are looking for new members to help us transform and elevate customer support. Our values are: act like a support agent, bias towards action, and 1% better each day! We support our team by offering the following benefits: 

Monthly benefits: 

  • $100 Community Support Agriculture (CSA) credit 
  • $50 Assembled user credit 
  • $100 professional development/general wellness (fitness, mental health, or professional development)

General benefits: 

  • 401K through Guideline 
  • Dental insurance through Principal 
  • Health insurance through Anthem 
  • Parental leave 
  • One time $300 credit for improving your home workspace 
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Location

2525 16th St #310, San Francisco, CA 94103, San Francisco, CA 94103

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