Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Have you ever found yourself rewriting onboarding tours, in-app tips, or product tutorials in your head? Do you care about the voice and tone? Perhaps you are passionate about the quality, clarity of the documentation to help people get $#!t done! Do you consider information to be a powerful and essential element of a user's experience? If so, joining Atlassian's Content Design team might be for you.

This role will advance our mission to unleash the potential in every team and lay the foundations that underpin the success of Atlassian’s cloud business. This team is integral to making the Atlassian platform truly self-serve by knowing our audience and helping them utilize core Atlassian platform capabilities. In other words, this isn't a traditional technical writing role.

In This Role You'll Get To:

• Work directly with the platform, design system, brand, marketing, product management, and support teams; help improve the way our users experience their entire product journey
• Help form an adaptable content design process across multiple streams of work
• Experiment with different approaches to information in the UI, documentation, supporting materials, and anywhere else our customers experience information
• Build exceptional experiences that quickly and clearly demonstrate the potential our products unlock for all teams

When you join the team, you’ll be expected to have:

• Ability to think beyond traditional software documentation and see the broader outlines of the content strategy
• A growth mentality that balances data-informed insights alongside synthesizing customer research streams in a fast paced environment
• The ability to identify, analyze, and manage relationships with and between partners
• Experience engaging technical audiences across several channels
• Strong storytelling skills and a flexible, friendly approach to team collaboration.

And have strong experience with:

• Following and contributing back to content design systems
• Writing high-quality documentation while maintaining a consistent voice and tone
• Applying content strategy techniques such as auditing, identifying common patterns, able to test concepts, information architecture
• Educating other content creators, testing and validating content, engaging with product managers, developers, and designers

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.