The Role
The Conversation Engineer role is a critical position where you will build, implement and test Lark conversations. It's for people who enjoy thinking deeply about conversational user experience but more importantly, care about clean, scalable engineering implementations of those conversations. Conversations are the core of Lark’s user experience and are the primary way we influence user behavior at the scale for millions of users. 

Implementation of conversational flows must be clean, scalable, well-tested, and modular. The Conversation Engineer needs to be comfortable jumping back and forth from a conversational design perspective and an engineering perspective. At the end of the day, the best coaching conversations are no good unless they’ve been implemented skillfully in code. 

This position is responsible for working closely with Conversation Writers / Product Designers (non-technical), to create and implement conversations and conversational flows using custom tools and domain specific language (DSL) developed by Lark. This role requires confidence/experience in JavaScript, as well as general engineering principles (e.g. reusability, testability, readability, etc). Deep understanding of backend software engineering is NOT required.

What You'll Do

• Collaborate with conversation writers, product designers, backend engineers, clinical advisors and sales team members to design and architect new, efficacious coaching conversations (designed to help users change their behaviors) 
• Implement conversational content in code using JavaScript and internal tools
• Use JavaScript to manage graphical assets in conversations 
• Build and maintain the hierarchy of features in the Lark user experience
• Write automated tests for implemented conversations and functions
• Develop tool strategy and work with the Tools Engineering team to create/improve internal tools to optimize the conversation implementation experience (translation -- make your work easier!) 

What You’ll Need

• Knowledge of JavaScript
• Experience writing automated tests
• Interest in product and user experience, with an ability to clearly communicate it
• A track record of building and leading key projects
• Ability to learn fast and adapt based on feedback

Education and Experience

• BA/BS in HCI, Computer Science, or related engineering field is preferred 
• 2-5 yrs in software engineering and experience with testing with at least one major coding effort
• 2+ years with JavaScript
• Strong project management skills

JOIN US

Lark is a companion that lives on the user’s phone and provides daily coaching, guidance, and health insights to users. We are on a mission to make the world a healthier, happier place. Come join our team!

About Lark

Lark is the world's largest A.I. healthcare provider, servicing nearly 2 million patients suffering from or at risk of chronic disease with A.I. Nurses. Lark uses cutting-edge AI and connected health monitors to provide real-time unlimited 24/7 text-based counseling to help users make healthier choices and manage their conditions. Lark’s A.I. Diabetes Prevention Program (DPP), Smoking Cessation, Behavioral Health, Weight Loss, Diabetes Care, and Hypertension Programs have demonstrated clinically validated outcomes published in 11 peer-reviewed journals and analyst reports. Lark’s DPP, which is now the second-largest and lowest cost DPP in the country, has received the highest clinical certification - CDC Full Recognition. Lark works with some of the largest payers and self-insured employers to help them manage 30.5 million members to live healthier lives. Forrester Research has named Lark "Most Innovative Digital Health Product of the Year", Lark, Uber, Airbnb, WeChat were named the 10 Most Innovative Companies in the World, and Apple named Lark "Top 10 Apps of the Year" against a pool of over 2 million apps.

Working at Lark 

Lark offers the option to work remotely in the United States.  For Colorado Applicants only: minimum annual salary is $97,000 (minimum salary varies for other geographies). You may also be offered a bonus, stock options and/or benefits.  We have identified the “core” period of the day during which all employees are required to work for scheduled meetings, syncs, scrums between 10 a.m. and 3 p.m. Pacific time. The company is headquartered in Mountain View, CA.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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