About The Role & Team

You will work cross-functionally with Customer Success, Professional Services, Platform Support and Product Engineering to develop training content that is extensible, modular and that suits delivery in multiple modalities: on-demand, VILT, and classroom. Your practical skillset in all Amplitude Products, combined with a solid grounding in ADDIE and/or SAMs (Successive Approximation Modeling) development methodology, Bloom’s Taxonomy of Knowledge, performance-based training concepts are essential for this role. If you are able to create and deliver training and familiar with product analytics or the product development process, you are ideal for this position.

 As our Instructional Designer / Training Analyst, you will: 

• Evaluate each product’s learning needs, balance each project’s optimal learning requirements against existing materials and Amplitude’s Help Center articles, and create engaging courses align with a learning objective-based curriculum.
• Design and deliver courses/tutorials in a variety of formats including print, graphics, audio, video, and animation/simulation technologies to support curriculum offerings.
• Work with Subject Matter Experts (SMEs) and others across the organization to create accurate, useful training modules for classroom and online courses.
• Create project plans and provide accurate risk assessments for all projects; meet deadlines and reprioritize as needed to complete timely delivery of instructional design project; manage course projects from inception to completion.
• Publish completed content into Learning Management Systems; Wistia | Vimeo; and embedding of playback content in Zendesk or other portals.

You'll be a great addition to the team if you:

• Have 3+ years of instructional design and/or content development experience and solid knowledge of adult learning principles.
• Possess expert-level skills in Google Slides, Keynote, PowerPoint, Captivate, Camtasia, Articulate, Storyline, or other content development tool(s). Audio and video production a big plus; portfolio required.
• Have experience with product development and/or analytics platforms.
• Have experience with industry-standard tools for online documentation development and delivery, and tools appropriate to develop synchronous and asynchronous training content.
• Have knowledge of webserver technology and SaaS. Experience with some programming and scripting language is desired, i.e. HTML, Javascript, Python.
• Have proven project and time management skills in an environment where you may be contributing to several projects simultaneously.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious in-office lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options. 

The Product: Amplitude is a product intelligence platform– we help companies understand their users, rapidly release better product experiences, and grow their business. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive. 

Other fun facts about Amplitude: 

• Founded in 2012, Amplitude is backed by Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, Y Combinator and other top tier investors.
• Twenty of the Fortune 100 are now customers of Amplitude as are innovative brands such as Atlassian, Twitter, Peloton, FuboTV, and Thredup.
• We have offices in San Francisco (HQ), New York, Austin, Amsterdam, London, and Paris.
• Our mascot is the datamonster, who loves to chow down on all your numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

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