Design Manager at Wish

| San Francisco
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

At Wish, designers trust their instincts to ship often and early, blend their designs with analytical thinking to touch every aspect of the business, and practice a multidisciplinary approach to design simplicity into all of our products.

Wish is seeking an experienced Design Manager to help manage product designers and design leads on the consumer experience team. You will help your squads realize our global vision and deliver best-in-class product experiences while ensuring that our products work together seamlessly.

What you'll be doing:

  • Manage and coach product designers. You are familiar with design career growth and can create opportunities for members of your team. Strike a balance between giving your designers space to flourish, while gently nudging them toward achieving their goals. Share constructive feedback on personal growth and technical execution during 1:1s and design critique. 
  • Grow the design team by identifying team needs and hiring top talent.
  • Collaborate, influence, and negotiate with cross-functional stakeholders and executive management on critical matters of policy, operations, and product development process. 
  • Advocate for user experience, product consistency, and design excellence. Builds connection points across teams to provide visibility and insight. 
  • You’ll be working with product managers, designers, engineers, researchers, marketers, external partners, etc. Identify team needs and help guide the design team to develop appropriate processes and frameworks to drive team efficiency.
  • Work closely with design leadership to ensure a cohesive user experience across all products. 
  • Represent and advocate for the team’s priorities during the development process, including release planning, user story grooming, and backlog management. 
  • Ensuring team members are creating high-quality work that delights our users, meets company objectives, and reinforces our brand across the product through useful feedback and critique.

Qualifications

Who You Are:

  • You are business-oriented with strong management experience and knowledge in design. You are product-driven and not afraid to make bold decisions in a fast-paced environment. 
  • You know how to hire excellent people. You're able to create the systems for you (and others) to evaluate and hire designers effectively.
  • You set the bar high. You know what excellent craftsmanship looks like and how to help product teams ship at that quality with a balance of speed. 
  • You will advocate for our user-experience, product design consistency, brand voice, and design excellence.
  • You have excitement for building team culture, hiring and promoting design education within the greater organization.

Qualifications:

  • 8+ years experience in a fast-paced and dynamic design environment
  • 3+ years managing design teams in the development of software products
  • Consistent track record of coaching talented designers to achieve their best performance.
  • Deep knowledge and applied experience in graphic design (layout, typography, colour).
  • Willing to roll up your sleeves and perform a wide variety of research-related tasks, including conducting workshops
  • A track record of leading design teams through successful product launches across iOS, Android, Web & Mobile Web.
  • A diverse portfolio across web and mobile that reflect critical thinking and design excellence.

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.

Leah

Content Marketing Manager

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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