Head of Dasher Experience Design

| San Francisco

DoorDash is missioned to disrupt the future of delivery logistics in the three-sided marketplace: customer, merchants, and drivers. We have achieved exponential growth since the foundation in 2013, and we’re proud to have become the top food delivery service in the US. The company is at the pivotal point of transforming the user experience to the next level, as all three-sided marketplace continues to grow fast and the business expands beyond the food delivery. 

At DoorDash, our customers - consumers, merchants and drivers alike - are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous to the success of the company’s business in the long run. Design plays a strong voice, providing critical thought partnership in the cross-functional product development. This is where you come in. 

DoorDash drivers – A.K.A. Dashers – are at the heart of the company’s logistics business. Dasher design team makes a massive impact on the millions of driver’s experience throughout the full end-to-end lifecycle, from onboarding, scheduling and delivery to tracking earnings. Our mission is to help Dashers reach their financial goals through flexibility and stability. As DoorDash business grows beyond the restaurant food delivery, Dasher experience needs to accommodate the scalability and complexity, which makes the design challenge very compelling and one-of-a-kind.

We're looking for a Head of Dasher Design to lead the world-class driving experience with strong product vision, a bias toward action, and a solid track record in team building and people management with a high bar. DoorDash design team is still small but mighty, which means you’ll get to shape the design culture and process from the ground up and get to drive big and meaningful design problems. 

What you’ll do
  • Set the vision for the Dasher design, and define the pragmatic milestones to achieve the vision with the cross-functional team
  • Deeply immerse yourself into the complexity of the Dasher design problems, drive the meaningful solution, and make a measurable impact on business 
  • Actively practice and evangelize the customer-centric thinking organizationally
  • Play a strong thought partner to cross-functional teams like Product, Engineering, Analytics and Operations to realize the company’s mission 
  • Partner with the design leaders in consumer and merchant experiences to build the holistic journey in three-sided marketplace
  • Hire best talents who will raise the bar at DoorDash
  • Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals
  • Build a culture that elevates the team, in terms of both performance and morale
  • Establish the operation model that increases the team’s effectiveness
  • Align team’s priorities and deliverables to the company’s overarching strategy and goals
  • Be the inspirational leader by your creativity, vision, commitment and persistence
About you
  • You thrive in a fast-paced startup environment
  • You are comfortable in navigating through ambiguity and complexity
  • You exhibit a strong bias toward action
  • You can think and scale at 10x
  • You are a proactive problem solver, not just a problem identifier 
  • You are curious, and willing to go above and beyond the job description
  • You are a respected people manager with high EQ; You know how to motivate a team even in the most challenging times
  • You attract top talents and hire people who will raise the bar
  • You are able to stand up for shipping the quality product for customers 
  • You make a great thought partner with the cross-functional teams
  • You are an excellent storyteller and effective communicator
  • You exude a can-do attitude and enthusiasm
  • You are self-aware and humble
Qualifications
  • Strong portfolio showcasing the problem solving skill at large scale and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role
  • 15+ years of experience in design, with minimum 7 years in team building and management
  • Have managed a team of 10 or more
  • Fluency in the latest product design trends, tools and technology cross platform
  • Must be able to work in our offices in San Francisco (HQ) or Mountain View, CA
  • Prior design experience in the logistics industry is preferred
About DoorDash

Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national restaurants in all 50 states of the United States and Canada. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time.

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