Lead Product Designer

User Testing enables every organization to deliver the best customer experience powered by human insight. With User Testing’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With User Testing, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. 

User Testing has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date. Founded in 2007 and backed by Accel and OpenView, User Testing is headquartered in San Francisco with offices in Atlanta and Edinburgh.

The UserTesting Product Design team is looking for a Lead Product Designer to help drive our UX vision and execute against it as we continue to innovate and improve our customers’ experience. 

The ideal candidate will be familiar with a broad range of design tools and research methods to best solve and communicate user flows, interaction and design specifications; they will know what tool or method to use, when and why. 

As a senior member of the team, they will actively build cross-functional relationships across the organization, mentor other designers, and continually drive improvements to our team’s processes, capabilities and culture.

As a lead, they will direct and coordinate the work of other designers and balance this with their own hands-on design work across multiple feature areas. To be successful, they are organized, thoughtful, and possess the ability to plan and drive results across multiple releases.

What you'll do:

• Uncover what our customers are thinking and use those insights to drive elegant solutions to complex interactions and workflows
• Contribute to product roadmap definition, scoping and planning
• Lead concept ideation and iteration with sketches, wireframes, and prototypes with teams of product managers, software engineers, writers, researchers and other designers
• Communicate scenarios, end-to-end experiences, interaction models, and screen designs to stakeholders and the teams that will be implementing them
• Deliver on features and products through their entire lifecycle, including discovery (user research, competitive analysis, opportunity maps), ideation (concept generation & testing, rapid iteration), development (usability testing, design QA, artifact creation), launch, and beyond
• Contribute as a foundational member of UserTesting’s Product Design Team as we strive to constantly improve (#getbetter) and build a team that attracts and retains the world’s best talent.

Qualifications

• Bachelor’s degree or equivalent industry experience
• 8+ years experience designing product solutions for online applications
• Advanced experience with an evidence-based approach to product design, familiar with a broad range of qualitative and quantitative research methods
• Passionate with great intuition
• Great listener who is collaborative by nature
• Able to iterate quickly and design within an agile development process
• Superb eye for details and a strong visual esthetic
• Ability to prioritize projects, communicate progress, and deliver on time
• Online portfolio required for application
  

Benefits:

As well as a five star rated ‘best place to work’ work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and are proud to be an inclusive, equal opportunity workplace.

Note to recruitment agencies:

We have a preferred supplier list for the provision of recruitment services and we will not accept unsolicited CVs from suppliers not currently on our PSL.