Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

About Design @ Wish

We’re a tight-knit design team whose culture is chill, fun, and inclusive. We recognize that auto-layout, the 8-pixel grid, and emojis are our friends, and use each of these regularly. Our virtual team bonding events include watching movies together, playing Telephone Pictionary, and holding a cocktail mixing workshop.

As a team of remote research-based designers, we leverage experiment results and insights to release new features and products that provide economic empowerment for 100 million users worldwide, and each designer has the opportunity to lead individual projects from ideation through execution. 

About The Team

The Consumer Growth team is a cross-functional product team that serves over 100 million customers globally. We’re well-positioned to generate impact across the entire customer shopping journey, by improving all parts of the buyer funnel from organic acquisition to onboarding and activation, followed by retention and referrals. 

We frequently collaborate together by examining data to identify assumptions, brainstorming and ideating on potential experiments and testing them rigorously to improve overall business growth and user experience.

Qualifications

About The Role

The right Growth Designer for the team is someone that can bring their curiosity, impact-driven and growth mindset to help improve the end-to-end customer experience while being excited to generate business impact at a massive scale.
In this role, you will have the opportunity to help us optimize and set the standard for a seamless and positive customer experience. 

• You’re insights-driven. You welcome assumptions with data-driven insights. Whether qualitative or quantitative, you appreciate the balance of both to help you feel confident in your decision making.

  • Your soft skills of having an analytical mind always encourages you to find underlying truths and assumptions in data, whether it’s by analyzing a chart of weekly site activity or synthesizing survey responses.

  • Your hard skills consist of taking a scientific method towards conducting experiments — by setting goals, defining a hypothesis, testing solutions with customer segments & identifying success.

• You’re curiosity-driven. You’re someone with endless curiosity, always asking questions about data, and turning them into ideas to experiment and help validate your many assumptions.

  • Your soft skills are finding the right questions to ask to help define an insights-backed hypothesis. You also enjoy facilitating engaging & productive brainstorming sessions with your team to test against your assumptions.

  • Your hard skills are utilizing a design system and knowledge of UX patterns, to produce mockups and prototypes that solve customer-focused problems. Our Design team collaborates together in Figma.

• You’re impact-driven. You feel the most challenged when there’s a huge task ahead of you. Your growth-mindset enables you to welcome any said challenge. Being able to make an impact at a great scale is what keeps you going.

  • Your soft skills are the need to constantly grow and develop both yourself and your teammates with motivation and excitement to tackle big challenges.

  • Your hard skills of crafting elegant solutions, swiftly and efficiently, to visualize big and small bets often is a huge motivating factor for your team.

• You’re user-driven. You prioritize customers in every decision. You know that it’s a great opportunity to make a huge business impact, but you can’t do it without making sure the overall customer experience is left in a better state than you first found it.

  • Your soft skills are advocating for the user to ensure that shoppers on Wish succeed on our marketplace, thus fulfilling our mission: To make affordable shopping accessible for everyone.

  • Your hard skills are helping to plan and conduct user interviews and research sessions with different audiences, to test your designs and prototypes.

What You’ll Bring:

• At least 3+ years of relevant growth design experience or working on two-sided marketplaces.

• Familiarity working cross-functionally with Designers, Researchers, Data Scientists, Engineers, Content Strategists and Product Managers.

• A bachelor's degree in Design, Human-Computer Interaction, or equivalent practical experience.

• A strong portfolio highlighting your design process, that demonstrates your proficiency in building and optimizing digital products for growth.

Don’t have some of this experience? We encourage you to apply anyways. If we discover that you have the curious and growth-driven mindset we’re looking for, we’ll be happy to chat and see if there’s a fit.

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Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.