Gladly is transforming the way people and companies communicate—one conversation at a time. We’re building the world’s only truly human-centric customer service software, enabling companies to have the productive and natural-feeling support conversations that ensure their customers know that the brands they love have their best interests at heart.

We’re searching for a talented Senior Brand Designer - Digital to join our digital marketing practice, helping us build the next generation of digital marketing.

Responsibilities

• Design class-leading digital marketing experiences that communicate Gladly's values and identity, while meeting goals for lead generation and help us meet the next generation of our customers.
• Collaborate with our Digital Marketing Managers in proposing, defining, scoping, structuring, and executing projects.
• Owns the design of digital marketing flows holistically, getting hands-on daily in the design of display ads, marketing emails, landing pages, as well as Gladly.com

Profile

The ideal candidate for this position:

• Has 5+ years experience in digital marketing design
• Can balance creativity and pragmatism
• Can execute with both quality and speed by prioritizing effectively, leveraging existing resources, and focusing on expected results
• Turns feedback into a learning experience, applying it wisely

And you don't have to be funny, but it doesn't hurt if you can crack a joke.

Requirements

• Excellence in digital design, easily proven by a portfolio of live projects with animated and interactive elements (to be included in your application)
• A learning- and performance-driven mindset, with specific examples of experimentation and the results to prove it (also in the application)
• Highly proficient with digital design tools like Figma or Sketch, and with motion tools like Framer or Principal.
• Experience working in a fast-paced environment
• Bonus points for building your designs—those with experience building digital experiences in Javascript, HTML and CSS are encouraged to apply.

At Gladly we value:

Putting people first - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company.
Focusing on the customer - We treat our customers’ goals as our own, and we work hard to achieve them.
Finding strengths in our differences - We believe that diversity and inclusion is foundational to our success. Bringing together a multitude of perspectives leads to amazing things happening.
Being humble and hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.
Always learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.
Owning it - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.
Communicating it - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice

You can also count on:

• Competitive salary and stock options
• Medical, dental, vision and life insurance
• Generous paid time off
• Generous paid parental leave
• 401K
• Flexible Spending Accounts
• Wellness stipend

Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count JetBlue, Warby Parker, Crate and Barrel and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so