About Us:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight. 

The Opportunity

The UserTesting Brand team is seeking a passionate and insightful Senior Brand Designer to join our team! We are a multi-disciplinary team of creatives working across most marketing projects at UserTesting—building our brand aesthetic through collateral, promotional materials, web, events, advertising, digital campaigns, and product launches.

A UserTesting Designer should help bring our story to life through well-crafted visual narratives across all our channels and customer touchpoints. We are looking for a storytelling, problem-solving, detail-oriented, curious, and collaborative team member who can think strategically about their work and produce creative solutions that helps our Marketing team achieve our goals with thoughtful and customer-centric visuals that are consistent with our core values.

Senior Brand Designers at UserTesting should demonstrate a passion for great design and the discipline to define and document their approach to help us achieve a consistent visual language globally. This designer should have excellent communication skills and be able to articulate the rationale behind their work.

Responsibilities

• Strategize and design high-profile product marketing campaigns, product launches and other initiatives in collaboration with cross-functional teams both inside and outside Marketing
• Define and elevate the UserTesting look and feel and help maintain a consistent style and standards for the brand across the company. Push the quality of the work and craft forward constantly.
• Help us create, maintain, and evolve our design language and design guidelines for the UserTesting brand
• Create and manage global asset libraries for systematic and scalable design
• Design visual identities and graphic systems within the brand
• Advocate for aesthetic excellence around UserTesting, providing occasional guidance and consultation to teams outside of Marketing
• Produce results independently as well as collaboratively in a team, and have expert knowledge designing across print, digital and motion graphics
• Ability to independently lead and manage large design initiatives, while thriving in a highly collaborative, fast paced, agile environment
• Effectively communicate creative solutions and sell concepts to key stakeholders across the organization
• Inspire and mentor other designers, and embrace new ways of thinking by cultivating an environment that celebrates discovery

What we’re looking for:

• Bachelor’s degree in Graphic/Visual Design or related field, or equivalent experience
• 5-8 years of experience designing at a tech company, marketing agency, or related experience
• Experience in brand design for B2B SaaS
• A portfolio that showcases excellence in visual and web design & creative thinking, as well as a clean and polished style with an eye for detail
• Skilled at explaining your work, process, and decisions and are hungry for feedback to help you produce your best work
• Ability to prioritize business needs and internal priorities/constraints
• Very strong working knowledge of Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign)
• Experience designing for responsive web, mobile, and email (Sketch/Figma) and familiarity with HTML/CSS
• You are not a product / visual designer, brand creative is your jam. You love to tell a story with creative and how it builds upon the broader brand identity
• Ability to balance and prioritize multiple projects and to adjust to shifts in timeline, deadlines, budgets, and project goals
• Strong communication skills, and the ability to work well both independently and in a cross-functional fast-paced team environment

Please submit

• A link to your portfolio
• A bit about why UserTesting interest you

Why you’ll love working for UserTesting:

We’re honored to be named a 2020 Inc. Best Workplace, and named to Fortune’s 2019 Best Companies to Work For in the Bay Area, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast — join us!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.