Medium’s mission is to help people deepen their understanding of the world and discover ideas that matter. We are building a place where ideas are judged on the value they provide to readers, not the fleeting attention they can attract for advertisers. We are creating the best place for reading and writing on the internet—a place where today’s smartest writers, thinkers, experts, and storytellers can share big, interesting ideas.

We are looking for a Senior Design Researcher to help us understand how readers discover, enjoy and engage with content online. You’ll help define and prioritize the problems that Medium should be solving for readers, using a mix of qualitative and quantitative tools. You’ll work with teams to understand markets, go deep on user problems, validate product concepts and help product designers identify the small changes that could make a huge impact.

What will you do?

• You will lead a key area of design research at Medium
• You’ll collaborate with partners in product management, design, editorial and data science to understand the questions we need to answer, build a research roadmap and craft research plans that will help provide product teams with insights to make better decisions
• You'll define and lead research activities, such as surveys, interviews, usability testing, observations and diary studies
• You’ll be the voice of Medium users inside the company, presenting the findings from your research at our company all-hands and quarterly planning meetings
• To top it off, you’ll get to interview thoughtful and curious people about what and how they read online

Who are you?

• You have at least 5 years of relevant design research experience
• You’re always the one asking insightful questions and you’re a keen observer of consumer behavior
• As a researcher, you’ve worked on both strategic and tactical efforts — you’re just as good at getting a usability study done as a diary study.
• You’re passionate about contributing to a product that impacts people in profound ways
• You love a good story, and appreciate great storytelling
• You thrive when you’re working with a small team
• You are as excited about learning as you are teaching, you excel in an ever-changing environment

This position is located in our San Francisco office.

At Medium, we foster an inclusive, supportive, fun yet challenging team environment. We understand the value of diverse backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world of digital media. Medium is an equal opportunity employer.