Senior Product Designer - Search at Upwork

| San Francisco
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Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

Upwork is looking for a Senior Product Designer who is enthusiastic about solving complex problems with the user at their heart. You will help drive experiences focusing on helping users find the best matches for their needs, working closely with product and engineering to create high quality and easy-to-use products that help our users achieve their goals and take their businesses to the next level. Working with our cross-functional team, you’ll define mental models and uncover ways to use the connections and interdependencies across our product to create flexible and powerful user experiences. You’ll also get to support our mission of creating economic opportunities so people have better lives. 

This role requires curiosity, critical thinking, an ability to think abstractly and a thoughtful approach to problem solving. 

Your Responsibilities:
  • Collaborate with user researchers, product managers, data scientists, developers, and other designers to frame problems and take ideas from ideation through implementation
  • Demonstrate high quality design practices by ensuring decisions are made with appropriate user insight and follow existing UX/UI systems while making well-informed decisions to create new patterns
  • Lead projects through an end to end design process: research, ideation, strategy, information architecture, interaction design, launch and testing.
  • Build a variety of design assets to communicate your concepts to a broad range of partners and end users; ranging from strategy and experience concepts to detailed design systems and assets
  • Work closely with developers to deliver a polished final product
  • Mentor members of the design team
What it takes to catch our eye: 
  • 3+ years experience in industry experience as a UX designer dedicated to the complete UX design and development lifecycle of several successfully launched desktop or mobile applications
  • Experience at crafting experiences across multiple channels and operating systems including desktop and mobile. 
  • Must be self-motivated, excellent communicator, comfortable following direction, and able to balance great design with meeting short deadlines
  • Able to successfully lead all aspects of a project from start to finish
  • ***Portfolio is required***
How to really knock our socks off:
  • Solving complex problems is why you get up in the morning 
  • Experience in working closely with and using data science to create stronger and more relevant user experiences
  • You thrive working in collaborative work environments and are able to work creatively with remote team members.
  • Strong work ethic with the drive and willingness to focus and commit
  • A passionate advocate for crafting high-quality designs that deliver memorable experiences that users will love.

Come change how the world works.

At Upwork you’ll help shape the future of work. From our offices in San Francisco, Santa Clara and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Build amazing teams, Put community first and, Bias towards action. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesdays, daily breakfasts and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

#LI-JS1

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • VueJSFrameworks
    • Nuxt.js Frameworks
    • PostgreSQLDatabases
    • GreenplumDatabases
    • redshiftDatabases
    • SalesforceCRM
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our San Francisco office is located in SOMA. We are close to public transportation, restaurants, and Oracle Park.

An Insider's view of Upwork

What are some social events your company does?

I love how excited Upwork gets for the holidays. In December, we set up a Giving Tree for low-income households. On Thanksgiving, the leadership team serves employees lunch from the buffet table. My favorite event of the year, though, is Halloween. From in-office haunted houses to costume contests (dogs welcome!), it’s always a spooktacular time!

Elisabeth

Communications Manager

What's the biggest problem your team is solving?

My teams and I are challenged with the tasks of building our native applications across Mac, Windows, Linux, iOS, and Android. Integrating delightful user experiences into the apps requires heavy collaboration across the company and in the end, it’s rewarding to know that we are further enabling others to work from anywhere in the world.

Mike

Engineering Manager

How does the company support your career growth?

I've joined a companywide Leadership Program that includes weekly check-ins with a leadership/executive coach. If you express the interest and show that you have the drive, work ethic, and dedication; Upwork will support your growth. They really do put their money where their mouth is.

Akilah

Operations Manager, Talent Acquisition

How do you empower your team to be more creative?

My team works on the matching systems that connect talent with jobs. One fun thing we do is come up with names for all the different kinds of work that are done on Upwork. Are you a designer or an illustrator? Is that a framework or a library? We write the catalog of what’s possible on Upwork and it’s always growing.

Zack

VP, Engineering

How has your career grown since starting at the company?

I started out working on mostly tactical features to address minor, well-understood issues to improve the user experience. Over time I’ve had the opportunity to drive solutions for increasingly more complicated and ambiguous problems, learning a lot about how to better lead and work more effectively with cross-functional teams along the way.

Cary

Lead Product Manager, Match

What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork employees can contribute up to $2,750 annually to their healthcare FSA and up to $5,000 annually for Dependent Care FSA for single or married filing jointly.
Disability Insurance
Disability insurance covers 66.7% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
We provide 12 weeks of parental leave for all parents.
Remote Work Program
Our remote work program includes work from home on Wednesdays.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast and lunch every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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