PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working.

Overview

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.

Why We Need You

We are building a digital operations management system to help software development and operations teams respond to service disruptions quickly and reduce impact to their customers and their business. An effortless experience across channels is crucial to our continued growth. 

As a Senior Product Designer, you will have a considerable impact on making our user experience among the best in any category. You love designing intuitive experiences that delight your users and make them successful. You are creative and thoughtful, but you also care deeply about understanding customers and considering their feedback. You have a healthy interest in product development and collaborating with a team to turn your designs into a beautiful reality. If we’ve just described you, then let’s talk about a role in our growing product design team.

Key Responsibilities

• Work as part of the PagerDuty product development team and own the user experience design of a key feature from start to finish.
• Partner with product management to balance shipping business value quickly and delivering a quality user experience.
• Work with researchers to build a deep understanding of user problems and bring that empathy back to the team through collaborative workshops.
• Decide on the most appropriate fidelity for design deliverables based on the project, and share those designs early and often.
• Collaborate with a team of developers to iterate on designs in an agile environment.
• Continuously test designs, prototypes, and the existing product using qualitative and quantitative research methods.

Skills & Attributes

• You are empathetic; you have a strong desire for learning about people and how they use software.
• You are a strategic thinker that can break down complex problems into simple solutions.
• You can clearly communicate your thoughts and opinions to justify your design decisions.
• You seek out diverse opinions and enjoy collaborating with others.
• You are self-driven and resourceful; you take on new challenges and opportunities in a fast-paced environment.
• You have experience partnering with Product Managers to develop the strategy and rationale for features.
• You are comfortable in defining projects and measures of success, testing your assumptions and outcomes, and continuously incorporating feedback.

Minimum Qualifications

• 5+ years of experience in product design, UX design, service design, or a related field.
• A portfolio of work that demonstrates taking at least one project from start to finish (from research and discovery through to implementation with developers).
• Strong execution skills and experience with modern tools such as Figma, Sketch, Invision, Zeplin, Abstract or related. You're accustomed to using prototyping tools in your workflow.

Preferred Qualifications

• Experience designing for more than one platform or channel (such as web, mobile, chatops, email).
• Experience planning and executing user research projects.
• Experience designing the user experience for machine learning features or working with a data science team.

PagerDuty Offers:

- Competitive salaries and company equity

- ESPP (Employee Stock Purchase Program)

- Retirement plan with company match

- Comprehensive benefits package from day one 

- Company paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent

- Paid vacation time - 3 weeks accruing in first year, 4 weeks accruing every year after

- Paid holidays and sick leave

- Paid employee volunteer time - 20 hours per year

- Bi-annual company-wide hack weeks

- Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, serving over 13,800 customers and 700,000 users in 90 countries, including 60% of the Fortune 100. Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Additional Information

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.