Senior Product Designer

| San Francisco
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Our purpose

Healthcare is confusing. It’s hard to access, hard to understand, and hard to ensure you’re getting the right care that leads to the right outcomes. Grand Rounds exists to make a difference in all of it. Our vision is to raise the standards of healthcare for everyone, everywhere. We work alongside a company’s insurance plans, helping to guide people to the best care for them.


Our team

We’re a tight-knit, collaborative team of product designers, user interface designers, and user experience researchers, working in close partnership with our product management and engineering teams. We are passionate advocates for all our users. From building tools for our award-winning Care Team, to supporting our doctors and clinicians, to providing clarity to the members that use our products every day. We realize that we have the opportunity to transform a confusing and archaic system and, we relish the challenge of making life better for the people who need us the most. 


You!

We’re looking for a Product Designer to craft a better future with us. Somebody who can envision and deliver delightful, insightful, and engaging experiences, which will equip our award-winning care team with super powers, so that our Members can achieve better health outcomes. You’ll help us transform how people access, understand, and interact with their care.


You have crafted and delivered insightful enterprise and support tools experiences that brought clarity to complex situations. You possess an innate curiosity and a drive to understand people’s motivation and behavior. You think systemically and find joy in figuring out how all the pieces fit together. You love educating people on how to best uncover and address user needs through elegant and insightfully designed experiences.


Cross-functional peers across the organization come to you for advice on how to better understand the impact they’re delivering in product, marketing, and sales. Your clear and inviting communication brings people along, and your empathy and connection help them effectively reach their users.


You build positive relationships with product managers, engineers, and front-line support. You value open and honest discussion and are always looking to learn. You wholeheartedly empathize with the human side of the patient experience and want to make healthcare delightful.



Requirements:

  • A body of work that clearly demonstrates insight, empathy, and an ability to tackle complex problems on behalf of users
  • Minimum 5 years of experience in design, with an emphasis on shipping useful, usable, and delightful products
  • Mastery of current design tools, responsive web design standards, and the current state-of-the-art for consumer-facing experiences.
  • Passionate advocacy for high-quality design, execution, and implementation.
  • Experience developing, testing, and refining concepts based on research, insights, and brand vision.
  • Comfort managing a project from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics.
  • Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do.

Bonus points:

  • Enterprise experience within the Salesforce ecosystem. Deep understanding of the Lightning design framework. 
  • Partnership with engineering to build and extend UI frameworks that translate design concepts into fully realized code elements.
  • Experience with Design Sprints as a participant or as a moderator. 
  • Real passion for the Grand Rounds product suite; belief that our services can transform how we access and utilize healthcare.

About Included Health


Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.


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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Location

We are located in downtown SF close to many restaurants and public transportation options. And our biggest office perk: beautiful views of the bay.

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