User Experience Research at Handshake

Handshake believes user research is the foundation of product development and design. We are committed to delivering the right research upfront. Because of this commitment, Handshake is growing it’s user research team and function. We collaborate with every team across Handshake—from product management to engineering; from sales to support—because incorporating insights leads to better outcomes. Companies are more successful when they have diverse teams, and we want our team to look like the future of our modern workforce. We’re committed to growing a user experience research team that reflects the diversity of students we serve and support.

Your Impact

In this role, you will have the opportunity to be the first Handshake UX researcher to support our Enterprise product. Handshake is hiring a Senior UX Researcher to lead research for employer and university facing products. You’ll play a critical role in creating useful, usable, and delightful experiences for our Enterprise solutions. You’ll explore user behaviors by conducting primary research such as surveys, qualitative interviews, usability studies, and analyzing existing data sets.  Our researchers partner closely with designers, content strategist, product managers, data scientists, and engineers. Talent is distributed but opportunity is not. If you are looking to have a real impact on the next generation of the workforce, come join our growing team.

Your Role

• Independently plan and lead research initiatives from beginning to end.
• Establish methodologies and best practices when conducting research across a diverse set of employers and career service administrators.
• Advocate for our customers by sharing research findings in written reports and presentations.
• Collaborate closely with product, data science, engineering, and other stakeholders to identify and prioritize research needs.
• Leverage both generative and evaluative research methodologies to understand the needs and motivations of employers.
• Screening, recruiting, and scheduling research participants.
• Note taking, analysis and organization of research data.
• Key member of a small, highly leveraged design team, and supportive of the organization’s ability to engage directly with users.
• Conduct iterative research in conjunction with designers, product managers, and engineers.

Your Experience

• Experience with qualitative and quantitative data collection and analysis.
• Experience managing cross-functional projects/teams.
• Experience with surveys, diary studies, interviews, and usability studies.
• Excellent communication and organization
• University degree in Human-Computer Interaction, Human Centered Design, Sociology, Psychology, Information Science, Computer Science, or equivalent experience

Compensation Range

$120,000-$150,000

Benefits

• Stock: Ownership in a fast-growing company.
• 401k: We care about your ability to save for your future.
• Family Focus: Parental leave and flexibility for families.
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Healthcare: World-class medical, dental, and vision policies.
• Goodies: Whatever hardware and software you need to get the job done.
• Team Fun: Regularly scheduled events, sports, game nights, book clubs.
• Learning: Learning & Development opportunities for you to grow your skills and career.
• Great team: Working with fun, hardworking, nice people who are committed to making a difference!

...And much more!

We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives.

Interested in what Handshake’s San Francisco HQ is like when we’re together? Check out this video: Just browsing or not ready to apply? Keep in touch with us!