Senior User Researcher, Consumer Banking

| San Francisco
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About the Role

Put members first - that’s the User Research team’s north star. We’re seeking a Senior User Researcher that has at least 4-5 years of experience researching products that span the digital, physical, or service spaces to join our small team of 6 researchers. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused in our Consumer Banking experience team to understand how people move money, spend money, or save money. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyle, the Chime User Research team might just be the best place for you.

In this role, you can expect to:

  • Conduct thoughtful research on strategy, products, and features to help our growing base of members with their financial health
  • Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
  • Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
  • Produce research artifacts that are human-readable and concise to inform what we’re learning about members
  • Act as a champion for high caliber user advocacy throughout Chime and champion our members first in all decisions

To thrive in this role, you have:

  • 4-5+ years of user research experience for consumer products that have digital and physical experiences
  • Conducted collaborative research methods and shown a willingness to never settle for research reports
  • A natural curiosity for people and what makes them tick
  • Demonstrated excellent communication and collaboration skills
  • Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, and field studies.
  • Experience working in a startup environment (high growth startups a strong plus)

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others. 

What we offer

  • 💰 Competitive salary based on experience
  • ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
  • 📝  Quarterly stipend to spruce up your home office 
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
  • 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with federal, state, and Cook County ordinances. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • AsanaManagement
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What are Chime Perks + Benefits

Culture
Volunteer in local community
At Chime, we pledge 1% of our time to give back to the community!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Chimers have the opportunity to join employee resource groups, better known as Chimer Resource Groups. Currently, the groups include DiversiChime, AfroChime, Chimehers, OutChime, and Chimigos.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Chime employees can contribute annually to their FSA.
Disability Insurance
?
Dental Benefits
?
Vision Benefits
?
Health Insurance Benefits
?
Life Insurance
?
Wellness Programs
Mental Health Benefits
Chime is partnering with ModernHealth to provide Chimers with mental and behavioral health resources.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
?
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Chime also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Chime provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
?
Family Medical Leave
?
Restricted work hours
Almost every month, Chime provides Chimers with a day off to take care of themselves.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
?
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Home Office Stipend for Remote Employees
$500 when you initially start with Chime, and $250 per quarter after.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
We're currently testing out coaching and mentorship for a select group of Chime employees, with the intent to provide more resources as a whole.
Continuing Education stipend
We offer $500 annualy for continuing education.
Time allotted for learning
Online course subscriptions available
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